RECEPTIONIST / PATIENT CARE COORDINATOR

Job Description

Job Description

Job purpose

Chinatown Service Center (CSC) is a multi-service, community health center which provides compassionate, multi-lingual and culturally-sensitive care to the communities of San Gabriel Valley and beyond. Our mission is to provide outstanding services and advocacy that promote better quality of life and equal opportunity for immigrants and other communities. We are looking for a motivated staff member who is willing to learn and possesses basic computer knowledge. Experience is not necessary, we are fully prepared to train the right candidate!

Duties and responsibilities

• Greet and attend to patients in person and over the phone.
• Schedule and confirm appointment with incoming patients. 
• Verify insurances for exam and materials and submit insurance claims. 
• Check in and check out all patients. 
• Collect payments from patients. 
• Pretesting patients when needed.
• Ensure availability of optometric supplies at all times and indenting required supplies by stock checking once a week.
• Help the patients’ in selection of frame by providing suitable suggestions and information about the frame.
• Help patients’ in repairs and adjustments of frames and lenses as and when necessary.
• Update optometrists regarding the work flow on a daily basis.
• Perform other duties as assigned.

 

Qualifications

• High School Diploma and 1 Year minimum working experience in optometry office functions, patient scheduling and registration.
• Higher level of customer service and a positive approach.
• Ability to speak clearly, distinctly, and pleasantly on telephone and face-to-face patient encounters while maintaining professionalism.
• Proficiency in written and verbal English and targeted language.
• Able to work effectively while multi-tasking.
• Bilingual in English and Cantonese and/or Mandarin preferred
  
  
  
  

Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc.
• The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.