Admissions Specialist

Job Overview

Ria Health is a national telehealth provider specializing in evidence‑based alcohol use disorder (AUD) treatment. We are hiring an Admissions Specialist to engage prospects, guide them through enrollment, and meet monthly enrollment targets.

Responsibilities

• Conduct discovery calls to determine if Ria Health’s telehealth AUD treatment is the right fit, addressing financial and programmatic objections.
• Manage insurance eligibility: collect information and collaborate with the Verifications Specialist before scheduled calls.
• Guide prospects through the enrollment process: refer non‑eligible prospects to alternative resources and capture the highest point of intent.
• Meet monthly enrollment targets with a focus on conversion rates and simplifying the decision‑making process.
• Track all interactions in Salesforce CRM, ensuring data is accurate and up‑to‑date.
• Provide feedback to the Enrollment team, suggesting and implementing scalable processes.
• Collaborate with other departments; attend meetings and provide support to team members.
• Proactively identify challenges and take action to resolve them independently.

Performance Metrics

• Weekly feedback on key metrics: NPS, conversion rates, average talk time, accuracy, and calls accepted/completed per day.

Qualifications

• Experience in education, sales, or a relevant field; ability to connect with potential patients and drive admissions outcomes both inbound and outbound.
• 1‑3 years of experience in customer service, healthcare/patient care, customer engagement, or enrollment; prior sales or admissions experience preferred.
• Polished, professional communication skills; ability to build rapport and trust quickly.
• Tech‑savvy: comfortable using Salesforce, Google Suite, and other computer applications.
• Passion for healthcare and technology; flexible, curious, and driven to find solutions to company challenges.
• Commitment to HIPAA compliance: acknowledge and agree to abide by Ria Health’s policies to protect patient information and privacy.

Benefits

• Competitive compensation packages.
• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) that supports work‑life balance.
• Remote and hybrid work options based on role and business needs.

Equal Employment Opportunity

Ria Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.