Technical Trainer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Role Overview The Technical Trainer – Back Office serves as a key enabler of operational excellence within the PMS Support organization. This role is responsible for designing, developing, and delivering structured, role-based training programs focused on athenaIDX back office and revenue cycle workflows. The Technical Trainer will be responsible for training related to new integrations, new applications, and version upgrades. In alignment with enterprise initiatives and standardized workflows, the Technical Trainer ensures that training drives user proficiency, consistency, and adoption across the network. This role partners closely with PMS Support, operational leadership, and cross-functional stakeholders to identify training gaps, reinforce best practices, and improve overall system utilization and performance. Location: This role is fully remote. Compensation: The target salary for this role is between $105,000 and $110,000 yearly with a 5% bonus. Key Responsibilities Training Design & Delivery Design and develop comprehensive, role-based training programs for athenaIDX back office workflows, including Claim/CAR edits, Charge Correction, Billing and A/R follow-up, Deliver engaging training through multiple channels, including virtual sessions, instructor-led training, and one-on-one coaching Create and maintain training materials, job aids, and self-paced learning resources aligned with current system functionality and workflow standards Support onboarding of new hires and role transitions to ensure operational readiness Operational & Cross-Functional Alignment Partner with PMS Support, Revenue Cycle leadership, and project teams to ensure training aligns with current processes, system enhancements, and enterprise initiatives Stay current on athenaIDX updates, workflow changes, and best practices to ensure training accuracy and relevance Support major initiatives (e.g., migrations, upgrades, and new functionality rollouts) through targeted training and readiness support Collaborate with stakeholders to standardize workflows and promote consistent system use across practices User Support & Continuous Improvement Serve as a subject matter expert for athenaIDX back office workflows and provide post-training support to end users Develop targeted training based on recurring issues, trends, and support needs Contribute to continuous improvement efforts by identifying opportunities to enhance training delivery, content, and overall user experience Minimum Requirement Degree or equivalent and typically requires 4+ years of relevant experience. Critical Skills Deep expertise in athenaIDX application with a focus on back office revenue cycle functions Strong knowledge of end-to-end revenue cycle processes, including claims, denials, and A/R management Experience designing and delivering structured training programs to varied audiences (new hires through experienced users) Ability to translate complex workflows into clear, actionable training content Strong analytical skills with the ability to assess training needs and drive targeted solutions Willingness to travel as needed for in-person training and implementation support Preferred Skills & Competencies Excellent communication and presentation skills, with the ability to engage and influence diverse audiences Demonstrated ability to coach, mentor, and reinforce learning in a professional setting Strong organizational and time management skills, with the ability to manage multiple priorities Adaptability in a dynamic environment with evolving technology and business needs Experience supporting system implementations, upgrades, or large-scale operational initiatives This position offers the possibility of a hybrid work arrangement based on recent updates to our in-office/work‑from‑home model. If located in DFW area, the selected candidate may be expected to work on‑site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated according to team needs and business priorities. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson. Our Base Pay Range for this position $80,300 - $133,900 McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted. 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