Customer Success Manager

Your mission

UiPath is seeking an experienced Customer Success Manager to join our Public Sector team, supporting mission-critical automation, AI, and transformation initiatives for customers across the Department of War.

In this role, you will own the post-sale customer journey, helping federal customers adopt UiPath, realize measurable mission value, and build durable automation programs. You will serve as a trusted advisor across business, technical, executive, and delivery stakeholders, ensuring customers have a clear adoption roadmap, active governance, visible outcomes, and a path toward renewal readiness and expansion.

This is a delivery-oriented Customer Success role for someone who can operate at the intersection of strategy, program execution, and technical complexity. You will partner closely with Account Executives, Sales Engineers, Technical Account Managers, Professional Services, Product, and customer teams to turn automation strategy into deployed value in secure federal environments.

What You'll Do

• Own the post-sale adoption strategy for assigned federal accounts, including the customer’s adoption and enablement roadmap, value delivery plan, and success milestones

• Drive measurable value realization by helping customers define mission outcomes, track progress, identify adoption gaps, and connect UiPath usage to operational impact

• Lead regular customer governance, including weekly status updates, monthly program reviews, and Executive Business Reviews / Quarterly Business Reviews

• Build and maintain account-level visibility into delivery milestones, accomplishments, risks, upcoming activities, and dependencies

• Serve as a trusted advisor to customer executives and program leaders, maintaining alignment around mission priorities, business outcomes, renewal readiness, and expansion opportunities

• Orchestrate end-to-end adoption delivery across internal and external workstreams, ensuring Account Executives, Sales Engineers, TAMs, Professional Services, partners, and customer teams are aligned

• Partner with TAMs and technical teams on platform health, technical roadmap, maturity reviews, testing considerations, and technical working sessions as needed

• Navigate complex federal environments, including legacy system constraints, stakeholder dependencies, network access, security considerations, deployment blockers, and change management

• Support customers in identifying and codifying automation, AI, and agentic opportunities through discovery sessions, workshops, and current-footprint analysis

• Act as the voice of the customer within UiPath by surfacing customer needs, product feedback, risks, and adoption blockers to the right internal teams

• Proactively identify and resolve issues by coordinating with customer stakeholders and UiPath teams to remove obstacles and keep adoption plans on track

• Share best practices that help customers become more self-sufficient in operating, governing, and scaling their UiPath automation programs

What You'll Bring

Required:

• Federal Experience: 3+ years of experience working with federal, public sector, defense, or intelligence clients with demonstrated passion for federal mission work

• Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)

• Demonstrated ability to manage post-sale customer relationships, drive adoption, and guide customers toward measurable business or mission value

• Strong program orchestration skills, including experience managing milestones, risks, dependencies, executive updates, and cross-functional workstreams

• Ability to build trusted relationships with both technical stakeholders and executive sponsors

• Strong communication skills, including the ability to translate technical complexity into clear business and mission impact

• Comfort operating in ambiguous, fast-moving environments where priorities, stakeholders, and technical constraints may evolve quickly

• A proactive, delivery-minded approach to solving problems and keeping customers moving toward successful outcomes

• Adaptability: Ability to thrive in UiPath's evolving customer success model

Preferred:

• Previous experience deploying UiPath automations in a federal environment

• Experience navigating legacy system integrations, network access, test environments, security reviews, accreditation constraints, or production deployment blockers

• Familiarity with UiPath products, automation lifecycle practices, agentic automation, AI-enabled workflows, or RPA program operations

• Familiarity with software engineering, systems integration, technical deployment, DevOps, automation development, or solution engineering

• Experience working with federal system integrators or consulting partners (e.g., Protiviti, Deloitte, Accenture Federal)

• Experience supporting executive business reviews, value scorecards, adoption plans, renewal motions, or expansion strategy

• Located in the DMV area (DC, Maryland, Virginia, Pennsylvania)