Concierge Overnights

Concierge Position at Belmont Village Senior Living

As a Concierge at Belmont Village Senior Living, you will serve as the initial point of contact for residents, family members, vendors, and guests visiting our community. Your primary responsibility as a Concierge is to provide exceptional customer service and hospitality by providing reliable information to those in need, supporting administrative tasks as needed, and contributing to a welcoming and safe environment. The ideal candidate is reliable, takes pride in their work, and demonstrates empathy. They excel in a fast-paced, physically active position, collaborate effectively, and embrace a growth mindset, prioritizing exceptional hospitality and helping seniors to thrive as they age.

Your typical responsibilities include:

• Greeting residents, visitors, and staff warmly
• Managing and directing incoming phone calls efficiently and professionally
• Addressing inquiries and requests promptly, reliably, and confidentially with empathy and dignity
• Logging and coordinating distribution of packages as appropriate
• Collaborating with various departments to promote effective communication
• Monitoring community access by ensuring proper use of the kiosk sign-in process and responding to emergency situations according to company policy and procedure
• Scheduling resident transportation, coordinating resident trips, managing event and guest meal reservations, and assisting with event setup as needed
• Recording maintenance work order requests through an electronic record system
• Maintaining an organized workspace to promote efficiency and preserve first appearance impressions
• Making hospitality, customer service, and resident satisfaction your top priorities in every interaction

Minimum qualifications include:

• High School diploma or equivalent
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette
• Demonstrated proficiency with MS Office applications to perform job-related tasks
• Ability to communicate clearly in verbal and written English
• Demonstrates initiative with advanced critical thinking skills
• Proven administrative and organizational skill set
• Professional, pleasant, and team-oriented attitude
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community

Belmont Village Senior Living offers career growth and training programs, BV Cares direct employee support program, exclusive discounts, complimentary continuing education courses, celebration of employee milestones, and referral bonus opportunities.

Belmont Village Senior Living owns, manages, and operates luxury senior living communities across the United States and in Mexico City, Mexico. Our diverse teams are composed of servant leaders who thrive in hands-on, fast-paced, and physically active roles. Our most successful team members are deeply committed to serving seniors and align closely with our core values: Trust, Respect, Teamwork, Dignity, Integrity, Ownership, and Learning. With a strong strategic development plan in place, Belmont Village is proud to provide a wide range of opportunities for internal growth and career advancement.

Belmont Village Senior Living offers full-time employees medical, dental, vision, mental health, and prescription benefits along with Paid Time Off, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.

Belmont Village Senior Living is proud to be an Equal Opportunity Employer.