Care Coordinator

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. A typical day in the Care Coordinator role will include ownership of your patients cases from initiation to closure to include; benefit investigations, prior authorizations / denial appeals, determining financial qualifications for assistance programs and assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, Lynk) by using your critical thinking skills and your knowledge of the program and industry rules and standards. Relationship Management Builds trusted relationships with patients, prescribers, client stakeholders through proactive communication, timely and accurate execution of deliverables and demonstrated relentless passion for helping patients Manages all relationships in a manner that adheres to healthcare laws and regulations Manages all client inquiries unable to be determined by client through reporting Manages HCP inquiries, as applicable, pursuant to business rules Inbound Call Management Manages inbound calls as directed by the program-approved FAQs Personalized Case Management Provides personalized case management to patients and HCPs including outbound communication to HCPs and patients to communicate benefit coverage and next steps in obtaining coverage Coordinates nurse teach with field-based nurse educators, as applicable to program Reports adverse events, Product complaints, special situation reports and/or medical inquiries received in accordance with SOPs and the Business Rules Documents all activities within the PharmaCord Lynk system in accordance with business requirements On time adherence to training deadlines for all corporate policies and procedures Perform additional tasks or projects as assigned

Successful candidates possess the following personal attributes: Professional telephone etiquette Basic computer knowledge Manage disruptive impulses Takes responsibility for performance Be service oriented and anticipate, recognize and meet needs of others, including patients and care partners Bachelor’s degree strongly preferred or equivalent experience required Customer service and healthcare industry experience is preferred but not required Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday required Bi-lingual skills in Spanish and English are a plus. Remote work eligibility is subject to all work from home criteria met and based on business need Although very minimal, flexibility to travel as needed is preferred. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect: ~ Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs ~ Additional health support, including telehealth and Employee Assistance Program (EAP) services ~ Company match on Health Savings Account contributions ~ Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability ~401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting ~ Team members receive nine paid holidays plus two floating holidays ~ Opportunities for advancement in a company that supports personal and professional growth ~ Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace ~ At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community.