Veterinary Hospital Manager Lead Care & Operations

Hospital Manager - Animal Health Services of Cave Creek At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer: Local autonomy with national support Career mobility and development opportunities A collaborative, inclusive environment where your wellbeing comes first You care for pets. We care for you. Position Overview Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service. Animal Health Services of Cave Creek is a full-service, AAHA-accredited veterinary hospital that has been serving the Cave Creek community since 1994. The hospital provides comprehensive veterinary care including preventive medicine, surgery, diagnostics, dentistry, urgent care, and advanced treatment services within a modern, state-of-the-art facility. Their team is committed to delivering compassionate, high-quality patient care while fostering a collaborative and supportive environment for both clients and employees. Why Join Us: Opportunity to work in a well-established, AAHA-accredited veterinary hospital that provides high-quality medicine, advanced technology, and a diverse caseload, allowing employees to continue developing their clinical and leadership skills. Supportive and collaborative team environment that values compassion, teamwork, professional growth, and work-life balance, creating a positive culture where employees are encouraged to succeed long term. Ability to make a meaningful impact within the Cave Creek community while working alongside an experienced veterinary team that is committed to exceptional patient care and strong client relationships. Key Responsibilities Supervises the staff within all hospital support departments; achieves and maintains all labor goals. Hires and trains office and technical clinic support staff; responsible for new hire paperwork. Orients and trains new clinic staff to the hospital and duties. Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly. Conducts timely performance appraisals. Documents and reports accidents; files appropriate reports. Writes policies/procedures relating to all technical aspects of the hospital and presents for approval. Manages schedules for technical and administrative staff coordinates the DVM. Monitors Workforce Management for missed punches and management of overtime hours daily. Administers the daily operations. Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities. Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility. Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors. Assists in resolving issues with pet owners where appropriate. Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area. Responsible for all local accounting functions; ensure daily financial information is accurate. Oversees the management of the inventory and ensures proper documentation and systems are in place. May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing. May be responsible for contracts or negotiations with insurance providers. Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs. Performs other duties and responsibilities as assigned by the Manager. Qualifications (Required) Bachelor’s degree in business, health science or related field strongly preferred. At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required. May consider an equivalent combination of education, certification, training, and/or experience. Ability to provide customer service in a courteous, prompt, and efficient manner. Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software. Establish and maintain productive and cooperative working relationships. Active time management and organizational skills to complete work promptly. Excellent communications skills both orally and in writing. Must be flexible with scheduling and able to work some weekends and holidays. Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors. Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking. May include some climbing, balancing, stooping, kneeling, crouching, or crawling. Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds). Other duties and responsibilities as assigned by management. Preferred Skills (Nice to Have) Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred. Analytical skills: strong ability to analyze information quickly and efficiently as it relates to the hospital’s finances. Strategic planning: the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice. Leadership: ability to effectively manage and direct hospital staff towards a common goal. Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters. Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff. Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information. Compliance: ability to understand and manage important compliance regulations and requirements of the hospital. Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals. What We Offer We care deeply about supporting our team members — professionally and personally. Benefits include: Medical, dental, and vision insurance Paid Parental Leave (birth, adoption, foster) 401(k) with discretionary contribution Team Member Pet Discounts Emotional wellbeing support — including Calm app access and 24/7 EAP CE stipends and career development resources Grant Circle — a relief fund for team members facing personal hardship Local hospital culture backed by national resources #INDEEDCS Pay Range $60,000 — $70,000 USD At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices. * First Name * Last Name * Email * Phone * Resume/CV * Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.? * Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.? * Are you currently or have you ever been employed by PetVet Care Centers or one of its affiliated hospitals? * What is your current mailing address? * Do you agree to receive texts from PetVet Care Centers at the mobile number provided on your application?By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message & data rates may apply. Message frequency may vary. Reply Help for more information. You can reply STOP to opt-out of further messaging. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. Race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. * denotes required field Why Consider Our Cave Creek Hospital? At Animal Health Services of Cave Creek, our team members all share the same passion for making and keeping animals healthy. Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care. We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you. We invite you to explore your veterinary career options with Animal Health Services of Cave Creek, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. We invite you to explore your veterinary career options with Animal Health Services of Cave Creek, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team. - Animal Health Services of Cave Creek Team #J-18808-Ljbffr