Client Success Manager

Client Success Manager

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest accounts, partnering with Media Strategy and Sales during the pre-sale process to support paid media planning, campaign recommendations and client goals. Post-sale, this role manages day-to-day campaign execution, leads client communication, coordinates cross-functionally with internal teams and external partners, and translates performance data into clear insights and recommendations that support campaign success and long-term client retention.

The Daily

Serve as the primary client lead, overseeing campaign success and performance throughout the campaign lifecycle.

Build trusted relationships with clients and internal stakeholders to support seamless campaign execution and ongoing client success.

Support the development of paid media strategies and recommendations aligned with client KPIs.

Lead campaign onboarding and coordinate launch readiness across internal teams to ensure successful execution.

Resolve campaign issues in a proactive and timely manner, utilizing resources effectively and troubleshooting technical issues when needed.

Monitor campaign performance and recommend optimizations to improve outcomes.

Demonstrate strong working knowledge of digital paid media channels and industry best practices.

Understand campaign budgets and performance metrics to support client and internal discussions.

Customize and present client-facing reporting that translates campaign performance into actionable insights and recommendations.

The Essentials

Bachelor's degree or equivalent work experience, with at least one year of experience in account/campaign management, media planning/buying, or digital media execution.

Digital media campaign experience required; prior client-facing experience preferred. Agency or media company experience is a plus.

Strong understanding of paid digital media, including campaign performance, media math, and industry best practices.

Exceptional client-facing written and verbal communication skills, including presentation skills; thoughtful, articulate, confident and effective.

Flexible and solutions-oriented, with the ability to adapt quickly, solve problems, and follow through to get things done.

Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines in a fast-paced environment.

Empathetic and collaborative, with a strong service mindset toward clients, sales contacts, and team members.

Curious and growth-oriented, with a willingness to take on new responsibilities and keep learning as digital media continues to evolve.

Proficiency with Excel and PowerPoint; experience with reporting dashboards, data visualization tools, and campaign performance analysis is a plus.

Working knowledge of pixel tracking, tag implementation, and campaign tracking troubleshooting is a plus.

This is a Hybrid role with four (4) days in office and one (1) day remote per week.

The ideal candidate will be in New York, NY, Irving, TX, or Chicago, IL.

Compensation: $48K/yr - $58K/yr, commensurate with experience.

Benefits: Our comprehensive benefits package for full-time employees includes, but not limited to, medical (with multiple plan options), dental, and vision insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life insurance and more. Part-time employees are eligible for 401(k) and any local/state leave plans. Union positions are subject to the benefits outlined in their Collective Bargaining Agreement.

EEO Statement: All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.