Field Service Supervisor

Field Service Supervisor Reports to: Director of Operations Company: Sepratech LLC Location: Gonzales, LA Department: Operations Employment Type: Full-time, Exempt Direct Reports: Field Service Technicians (multiple teams) Travel: Regular travel throughout the Gulf South Company Overview Sepratech LLC is looking to add new talent to our rapidly growing company. We specialize in industrial water treatment and provide a wide array of services to a variety of sectors throughout the Gulf South. Join our leadership team and help drive the continued expansion of our operations while delivering exceptional service to our industrial clients. Position Overview We are seeking an experienced Field Service Supervisor to lead and coordinate multiple field service teams working on-site at industrial customer facilities across our Gulf South territory. Our work includes servicing customer-owned water and wastewater treatment equipment, as well as operational responsibility for Sepratech's mobile treatment equipment deployed at customer sites. This role is responsible for the day-to-day supervision of field crews, ensuring operational excellence, safety compliance, and high-quality service delivery across every assigned customer site. Key Responsibilities Field Team Leadership & Supervision Lead, mentor, and supervise field service technicians across multiple industrial customer sites and crews. Coordinate scheduling, work assignments, and crew resource allocation across teams and customer locations. Conduct performance evaluations and provide ongoing coaching and feedback to field technicians. Support recruiting, hiring, and onboarding of field service technicians as teams grow. Maintain training programs for technical and safety competencies across all crews. Foster a positive, safety-focused work environment across every assigned site. Optimize labor resources to meet customer demands across multiple concurrent job sites. Field Operations Management Oversee daily field operations across assigned industrial customer facilities, including service, maintenance, and technical support. Manage and coordinate on-site water treatment system operations and maintenance programs. Ensure compliance with safety regulations, environmental standards, and customer-specific site requirements. Develop and implement field operating procedures and best practices across crews. Monitor system performance metrics and lead continuous improvement initiatives on-site. Coordinate with other supervisors, dispatch, and corporate leadership for seamless service delivery across the territory. Customer Relations & Account Management Build and maintain strong relationships with on-site customer contacts at assigned industrial facilities. Serve as the primary field point of contact for customer accounts and escalated service issues. Ensure exceptional customer satisfaction and service quality at every assigned site. Assess ongoing service needs and system performance during site visits. Collaborate with the sales team when opportunities arise, while maintaining an operational focus. Manage customer expectations and resolve service-related issues promptly. Safety & Compliance Ensure all field operations comply with OSHA, environmental, and industry regulations. Implement and maintain comprehensive safety programs across all crews and customer sites. Conduct regular safety meetings and training sessions. Investigate incidents and implement corrective actions. Maintain required certifications and ensure team compliance. Oversee confined space entry procedures and safety protocols. Administrative & Reporting Support budget oversight and cost tracking for assigned crews and job sites. Monitor labor efficiency and job-level profitability metrics. Prepare regular reports on team performance, KPIs, and field results. Support accurate time tracking, billing, and invoicing for completed field work. Manage inventory levels and procurement of parts and supplies for assigned crews. Qualifications Education & Experience Bachelor's degree in Engineering, Business Administration, or related field preferred. Minimum 5–7 years of operations or field supervision experience. Experience in industrial water treatment, chemical processing, or related industries preferred. Proven track record of leading teams and managing field operations. Experience in industrial/manufacturing environments. Leadership & Management Skills Strong leadership and team management capabilities across distributed crews. Excellent communication and interpersonal skills. Proven ability to develop and motivate teams. Experience with performance management and staff development. Strong problem-solving and decision-making abilities. Technical & Business Acumen Understanding of industrial water treatment processes and equipment. Knowledge of industrial safety regulations and compliance requirements. Familiarity with budget tracking and cost/labor efficiency management. Proficiency with computerized maintenance management systems (CMMS). Strong analytical and reporting skills. Essential Requirements Valid driver's license (required). TWIC Card (Transportation Worker Identification Credential) preferred. OSHA 30-Hour certification preferred. Must be able to pass drug screen and background check, and meet individual customer site access/credentialing requirements. Must be willing to travel regularly throughout the Gulf South region to customer sites. Must be available for emergency response as needed. Preferred Qualifications Professional certifications in water treatment or related fields. MBA or advanced degree in a relevant discipline. Experience with industrial clients in petrochemical, manufacturing, or processing industries. Knowledge of environmental regulations and compliance. Experience with confined space operations and safety management. Bilingual capabilities (English/Spanish) preferred. Success Metrics Team performance, safety metrics, and incident rates across assigned crews. Job-level and site-level cost efficiency and labor utilization. Customer satisfaction and retention rates across assigned facilities. Operational efficiency and continuous improvement across field sites. Proven ability to lead and develop high-performing field teams. Commitment to safety and regulatory compliance across all customer locations. Compensation & Benefits Compensation Package Competitive salary commensurate with experience. Performance-based bonuses and incentives. Annual salary review and advancement opportunities. 401(k) retirement plan with company matching. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Company vehicle. Stock option or equity participation opportunities. Growth Opportunity Regional management advancement potential. Corporate leadership development programs. Industry conference and training participation. Advanced certification support. Work Environment Field-based position requiring regular travel across multiple industrial customer facilities. Ability to work in various industrial environments, including confined spaces as needed. Physical capability for site inspections and equipment assessments. Standard business hours with flexibility and on-call availability for customer and emergency needs. Sepratech LLC is an equal opportunity employer committed to workplace diversity and inclusion. #J-18808-Ljbffr