Housekeeper

Aloft Houston Downtown, 820 Fannin St, Houston, Texas, United States of America Job Description Posted Tuesday, May 26, 2026 at 5:00 AM Aloft Houston Downtown is seeking dedicated, driven, attention to detail-oriented workers. Section One: MCR Universal Role Standards The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests. Areas of Excellence Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations 1. Happy Guests Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores. Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for each role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well‑organized. Pitching In: Cleanliness is a team effort. Everyone may be expected to pitch in to clean guest rooms and public spaces as needed. Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift. Shift Handover Reports: Handover reports must be accurate and on time, for effective shift‑to‑shift communication. Flawless Uniform: All team members must wear a clean, approved uniform, be well‑groomed per the handbook, wear a nametag and smile at all times. 4. Teamwork Communication: Communication between team members should be clear, honest and professional. Can‑Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and guests. Collaboration: All team members at all levels must be committed to working together to create a welcoming environment for guests and a positive workplace. Section Two: Housekeeper, Role Specific Duties and Expectations The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel. Pre‑Cleaning and Stocking: Complete all pre‑cleaning duties including stocking room supplies and tools on assigned work cart, attending morning stand‑up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room. Clean and Stock Rooms: Thoroughly clean and restock required number of guest rooms as assigned per shift. Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well‑organized and clean. Section Three: Success Metrics Happy Guests Management Performance Ratings Guest Satisfaction Scores/Intent to Return Spotless Cleanliness GM/AGM Spot Checks Leadership Walk‑throughs Guest Ratings/Reviews Product Consistency & Quality Checklist Tracking Management Performance Ratings Guest Ratings Teamwork Management Performance Ratings Section Four: Qualifications & Requirements Experience in a hospitality, service, consumer‑facing franchise or related field preferred. Can‑Do Attitude: Must have a positive attitude and willingness to learn. Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures. Handle Pace and Pressure: Must work well in stressful, high‑pressure situations. Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co‑workers and guests. Communication Skills: Must be able to convey information and ideas clearly. Hospitality and Guest Service: Must have a desire to serve all guests. Age Requirement: Must be 18 years of age or older to perform this job. Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel. Clock‑in/Out: Arrive and clock in on time for each shift and clock out at scheduled shift end time, unless otherwise directed by supervisor. Breaks: Clock in/out for breaks at the designated time on your schedule. Call Outs: Provide sufficient notice as directed by supervisor when calling out for a scheduled shift. Physical Working Demands & Working Environment The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Stooping: Bending body downward and forward by bending spine at waist, requiring full use of lower extremities and back muscles. Climbing: Ascending/descending ladders, stairs, scaffolding, ramps, poles, using feet, legs, hands, and arms. Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow or slippery surfaces. Kneeling: Bending legs at knee to come to rest on one or both knees. Crawling: Moving on hands and knees or hands and feet. Standing: Remaining upright on feet for sustained periods. Walking: Moving on foot to accomplish tasks, especially over long distances. Repetitive Motions: Making substantial movements of wrists, hands, and/or fingers. Lifting: Carrying housekeeping items such as linens, trash, or vacuums. Benefits Weekly Pay Paid Time Off Retirement Options Health, Dental, Vision Insurance – available after 30 days of employment for full‑time team members #J-18808-Ljbffr