Night Auditor
Renaissance Atlanta Concourse
Job description: As a Night Auditor at the Renaissance Concourse Atlanta Airport Hotel, you will ensure smooth overnight operations while providing excellent guest service. You will handle guest check-ins and check-outs, balance daily financial transactions, and maintain the accuracy of guest accounts. Key Responsibilities: Assist guests in a courteous and professional manner, ensuring guest satisfaction by going the extra mile whenever possible. Promptly register and process guest arrivals and departures, ensuring all accounts are accurate and up-to-date. Verify and post all room charges and guest account transactions, ensuring all guest accounts are current and balanced by 6:00 a.m. or per Brand Standards. Reconcile daily revenue, complete end-of-day financial procedures, and prepare daily reports for management. Handle credit card transmittals, direct billing, and no-show billings for the day. Maintain knowledge of hotel services, facilities, and local area to effectively assist guests with inquiries. Utilize sales techniques to promote hotel services and maximize occupancy and revenue. Answer telephone calls professionally and assist guests with inquiries or requests. Follow hotel safety and security procedures to maintain a secure environment for both guests and associates. Keep immediate supervisors informed of any issues or unusual situations that require attention. Handle basic front desk responsibilities such as check-ins, check-outs, and telephone operations during overnight hours. Maintain hotel gift shop supplies and ensure proper inventory levels. Efficiently handle cash transactions and maintain balanced cash reports. This role is essential in ensuring a seamless guest experience and smooth financial operations overnight, contributing to the overall success of the hotel's daily functions. Job Type: Full-time. Benefits: 401(k). 401(k) matching. Dental insurance. Employee discount. Health insurance. Paid time off. Referral program. Vision insurance. Schedule: 8 hour shift. Holidays. Night shift. Weekends as needed. Work Location: In person. #J-18808-Ljbffr Renaissance Atlanta Concourse
Vacancy posted 5 days ago
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