PUBLIC SAFETY TELECOMMUNICATOR

Public Safety Telecommunicator - 911 Dispatcher

The Seminole County Sheriff's Office is accepting applications for the position of Public Safety Telecommunicator - 911 Dispatcher. Public Safety Telecommunicators are 911 Dispatchers who serve as a vital link between citizens in need and the first responders who provide assistance. Dispatchers perform technical work in a fast-paced setting, operating the enhanced 911 emergency communications system and the computer-aided dispatch system. 911 Dispatchers remain calm under pressure, communicate clearly, and gather critical information from individuals experiencing stressful or emergency situations. Ideal candidates possess strong multitasking and problem-solving skills, can quickly prioritize competing demands, and are comfortable utilizing multiple computer systems and communication tools simultaneously. Members of the Communications Division are team-oriented professionals who thrive in a fast-paced environment and understand the importance of accuracy, attention to detail, and exceptional customer service.

If you have a passion for serving your community, join us on September 12 at 100 Eslinger Way, Sanford, FL, for a 911 Dispatcher Recruitment Event from 10 AM - 1 PM. Meet with a recruiter, tour the Communications Center, and receive a pre-employment assessment.

Each applicant must complete a NOTARIZED Background Investigation Waiver. Failure to submit this document will disqualify your application. The waiver must be notarized and submitted with the application. Applications must be submitted before the closing date of September 15, 2026.

Typical Duties

Note: Listed functions, duties, responsibilities, and skills are not intended to be all-inclusive, and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriff's Office.

• Receives all incoming telephone calls for emergency law enforcement, fire, and rescue services for unincorporated Seminole County and designated cities and routes call to the proper authority, including processing Telecommunication Device for the Deaf (TDD) calls
• Receives incoming non-emergency calls and routes to the proper authority or provides the caller with the requested information
• Receives complaints over the telephone; secures appropriate information from the caller; refers the complaint via computer system to the dispatcher for processing
• Maintains communications with all law enforcement and other emergency units operating within the boundaries of Seminole County
• Monitors, receives, and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure
• Relays information and messages to field personnel as required; Responds to inquiries from field personnel as to vehicle license tags, driver's license information, vehicle registrations, warrants, names, criminal histories, and special services information such as wrecker services, technicians, and K-9 support. Enters, retrieves, and cancels information in the County, State, and National computer systems
• Performs routine clerical functions as assigned; maintains various division logs, records, and reports as assigned; utilizes cross-reference materials and documents for transmittal of accurate locations
• May serve in the capacity of Communications Training Officer as assigned
• Performs all other duties as assigned or required

Minimum Qualifications

• High School Diploma or GED.
• Must be able to type 30 correct words per minute.
• All applicants will be required to pass a typing test.
• Must obtain a State of Florida 911 Public Safety Certification within one (1) year.
• Must obtain and maintain FCIC/NCIC and CPR certification within six (6) months of employment.
• Internal applicants must have completed the Seminole County Sheriff's Office one (1) year probationary period.
• Must possess and maintain a valid Florida Driver's License.

Knowledge, Skills, Abilities & Other

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, to include scheduled work hours, and required training activities, calls for mandatory overtime needs and calls for service during times of an emergency.

Extensive knowledge of county geography; of telephone answering techniques, radio dispatching policies and procedures; of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority.

Ability to communicate verbally in a distinct, clear, concise, controlled, and pleasant manner in a wide variety of circumstances with good diction in a well-modulated voice.

Ability to type at sufficient speed to accurately complete information for computer aided dispatch system; to simultaneously communicate, interprets communications, and enters data into a computer terminal with speed and accuracy; to understand oral and written instructions; to react quickly and calmly in a variety of life threatening and emergency situations; to sit for long periods of time; to wear department issued headset equipment; to work any shift; to handle irate and hysterical callers in a calm, courteous, and professional manner; to work under stress and to exercise discretion and independent judgment in a variety of situations; to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public.

The work environment for this position is in a high-volume call center. The incumbent generally performs work in a sedentary position, and the wearing of a headset is required. Incumbents may be exposed to information that may be violent in nature. The incumbent may be required to work any schedule that fulfills the needs of the position.

Physical Attributes Requirements

Mobility - Frequent sedentary work; constant use of a computer

Visual - Constant overall vision; constant color perception, constant eye-hand coordination; constant depth perception; frequent reading/close-up work; constant field of vision/peripheral

Dexterity - Frequent repetitive motion and reaching; Foot and hand coordination

Hearing/Talking - Constant requirement to hear normal speech; constant hearing on telephone and radio; ability to hear faint sounds; constant talking on telephone/radio

Emotional/Psychological - Potential telephone contact with hostile individuals; exposure to emergency situations; may be exposed to trauma, grief, and death; frequent public contact; decision-making and concentration

Special Requirements - Ability to behave respectably and with utmost integrity even when off duty. Shift work (days or nights) with rotating days off, including working weekends, nights, holidays, and/or overtime; May be required to respond to any critical incident, manmade or natural

Classified Position Please direct any questions to:

Seminole County Sheriff's Office

Human Resources Division

100 Eslinger Way

Sanford FL 32773

View email address on click.appcast.io

External applicants for employment will submit to a thorough background investigation, which includes, but not limited to, past employment/education verification, driver license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the Employment Application will disqualify your application.

The background investigation process may take 3-6 months depending upon the complexity of the applicant's background and position for which you've applied. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening. Candidates must also comply with the Agency's current Tattoo and Body Ornamentation Policy. A copy of General Order 28 - Dress and Appearance can be accessed here. An applicant's tattoos and body ornamentation must be disclosed at the time of application and will be documented as part of the agency's review process, even if otherwise meeting the Agency's policy.

The Seminole County Sheriff's Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer. We strongly support our military veterans and their families, and encourage them to consider applying to agency job announcements for which they may qualify. Preference-Eligible Applicant service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority and are encouraged to apply for the positions being filled. Additionally, certain Preference-Eligible Applicants may also be eligible to receive waivers for postsecondary educational requirements in employment.

Benefits

The Seminole County Sheriff's Office offers a complete benefits package to full-time employees, including:

Paid Time Off and Holidays Full-time employees accrue 200 hours of PTO per year, which increases over time based on length of service with the Seminole County Sheriff's Office (SCSO), and is utilized for both sick and vacation leave