Front Desk / Customer Service Representative - Key Holder (Shift Leader)

divh2Front Desk / Customer Service Representative - Key Holder (Shift Leader)/h2pDuring your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate will be $14.00 plus commissions./ppOur mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 35 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development./ppWe are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLYs unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!/ppThis role includes eligibility for Key Holder designation, a leadership responsibility assigned to select CSRs. Key Holders support shift leadership by assisting with opening and closing procedures, ensuring operational readiness, and serving as a point of support for team members during assigned shifts. The Key Holder designation does not replace the primary CSR role and is assigned based on business needs and performance./ppEvery team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :/ppSafety First Outrageous Passion Accountability Respect/ppCSR Day-to-Day:/pulliSafety - Promote customer safety throughout their time in the wind tunnel and facility/liliSales Actively listen to guests to recommend and sell experiences that improve their time at iFLY/liliService - Maintain a positive and friendly attitude that excites customers about the experience and assists them in a timely manner/liliService - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through/liliAdditional Responsibilities - Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds reschedule. As needed, participation in marketing-related photography, video, and social content capture for promotional usage./li/ulpAdditional Responsibilities Key Holder Designation (as assigned):/pulliServe as the designated supervisor for part or all of assigned shifts, providing leadership and direction to the team./liliAct as a Customer Service Representative (CSR) or Instructor during assigned shifts, delivering high-quality customer interactions./liliOpening and Closing : Oversee opening and closing procedures, including security system management, equipment setup/shutdown, cleanliness checks, and securing all entry points./liliCustomer Service: Uphold iFLYs mission and values in every interaction, serving as a role model for the team. Resolve customer issues promptly and professionally, ensuring a world-class experience for all visitors./liliDaily Operations : Monitor daily operations to ensure seamless, efficient workflows and adherence to company policies./liliTeam Engagement: Educate team members on operational best practices and customer engagement to maintain high standards of safety and service. Engage and motivate team members to drive performance and achieve location goals./liliTunnel Maintenance: Conduct routine checks of equipment, facilities, and inventory to support smooth daily operations./liliAdministrative Duties : Assist in tracking sales and performance metrics, contributing to location objectives and targets. Covering for the manager, answering customer calls, assisting with customer and team member incidents, and assisting vendors in the building./li/ulpAbility to:/pulliStand for about 8 hours a day while working on a point-of-sale system/liliExercise good judgment while staying focused and attentive throughout the duration of the flight session while operating tunnel wind at speeds up to 160 mph/li/ulpWhat We are Looking For:/pulliMust be 18 years of age or older/liliWeekend availability is required/liliHigh school diploma or equivalent (required)/liliExceptional sales skills/liliExceptional customer-service skills/liliConfidence in phone and face-to-face communication/liliAbility to resolve conflicts, to multi-task, and to understand customer needs/liliFriendly, upbeat, compassionate, and personable attitude/liliIntegrity, punctuality, and professional appearance/liliAbility to work well within a team maintaining positive relationships/liliBasic computer skills/li/ulpThe Good Stuff:/pulliCompetitive Salary and performance bonus opportunities/liliMedical, dental, vision and supplemental plans/liliPaid time off (PTO) and; ulliParental Leave/liliCompany Holidays/li/ul/lili401k retirement investment/liliPrivate Wellness Coaching/liliEmployee Assistance Programs (F2F counseling, financial coaching, legal counseling mediation services)/liliTuition reimbursement/liliReferral bonus program/liliTeam member discount on retail merchandise and flight packages/liliFree flight time for team members and family/liliOngoing training and development program/li/ulpAll 7 billion people on earth dream about flying, and were the only ones who make that dream come true. Its an awesome privilege, and making that dream come true is our passion. Join the team!/ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div