Restaurant Server
Elevation Convening Center & Hotel
Job Summary: The Restaurant Server will service food and/or beverage, including the order-taking and delivery of any food and/or beverage items. Supervisory Responsibilities:
- None.
- Ensuring that checklists, requisitions, and proper opening and closing functions are being completed each shift.
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
- Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local, and Ithaka's own practices. (eg. ServSafe, Responsible Vendor).
- Ensuring sequence of service for all guest interactions are met from warm welcome to fond farewell.
- Recording Guest Preferences into Open Table.
- Upsell products to guests to ensure hotel financial profitability,
- Ensuring that all steps of services as outlined in training materials are being followed on a daily basis.
- Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Answer telephones in a clear voice, coordinate and document reservations.
- Organize special events in the restaurant, such as receptions.
- Ensure that all standards and hotel cash handling procedures are met.
- Maintain cleanliness of all outlets on a daily basis.
- Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
- Using proper standard operating procedures to report any defects in the bar/lounge,
- Preparing mise en place for breakfast, lunch, or dinner service prior to shift.
- Staying updated on current menu choices, specialties, and menu updates.
- Presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, and communicating specific customer needs to the cooks if of age.
- Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, and refilling glasses.
- Assisting with special events as needed.
- Prepare mixed drinks for service to your customer's table when the bartender is not available.
- Assist the Restaurant dining services (if necessary) when and where appropriate.
- Assist with seating guests. (if necessary)
- Performs other related duties as assigned.
- Excellent written and verbal communication skills.
- Ability to remember, recite and promote the variety of menu items.
- Ability to work under pressure and deal with stressful situations during busy periods.
- Excellent organizational skills and attention to detail.
- Have some familiarity with basic cooking skills.
- POS system knowledge.
- High school diploma or equivalent is required.
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Prolonged periods of walking, standing, and sitting.
- Must be able to lift up to 50 pounds at times.
Vacancy posted 1 day ago
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