Community Concierge - The Retreat

Community Concierge

Welcome to The Retreat, Atlanta's premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.

The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You'll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.

Key Responsibilities

Member Relations & Engagement

• Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
• Build authentic relationships and maintain a presence in key areas of the club
• Anticipate member needs and deliver exceptional personalized service
• Facilitate organic networking and social interaction among members

Experience & Atmosphere

• Maintain The Retreat's elevated ambiance through impeccable service and presentation
• Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
• Ensure all club spaces remain welcoming, organized, and aligned with brand standards

Administrative & Communication

• Manage reservations, inquiries, and requests via email, phone, and in person
• Track member preferences and milestones to support thoughtful engagement
• Assist with onboarding new members and guiding them through club offerings and etiquette

Team Collaboration

• Partner with F&B, events, and operations teams to create a seamless member experience
• Share member feedback and observations with leadership to inform continuous improvement
• Support special projects and VIP experiences as needed

Qualifications

• 2+ years of experience in luxury hospitality, guest services, or private membership environments
• Strong interpersonal skills with a polished, professional demeanor
• Highly organized and proactive with keen attention to detail
• Confident navigating social environments and high-profile clientele
• Passionate about delivering exceptional service and building community
• Familiarity with Atlanta's social, dining, and cultural landscape is a strong plus

What We Offer

• Competitive compensation and benefits package
• Complimentary staff meals during shifts
• Professional development opportunities within a growing hospitality brand
• A design-forward, inspiring workplace above the heart of Atlanta