RMA Process Technician

About the Role The RMA Process Technician serves as a technical resource supporting manufacturing operations across multiple departments. This role is responsible for troubleshooting, process control, production support, quality compliance, training assistance, continuous improvement, and cross-functional collaboration. The Process Technician works closely with Production, Engineering, Quality, Training, Materials, Logistics, and Operations teams to ensure safe, efficient, and standardized processes while driving operational excellence and business objectives. What You Will Do Provide technical support to Production, Quality, Engineering, Training, Materials, Logistics, and Operations teams. Support manufacturing operations by troubleshooting process issues and minimizing downtime. Serve as a technical resource for Team Leads, operators, and support personnel. Monitor and maintain process adherence to established work instructions, procedures, and operating standards. Assist with root cause analysis, corrective actions, and process improvements. Support new product introductions, engineering changes, process validations, and project implementations. Conduct process audits and identify opportunities for improvement in safety, quality, productivity, and efficiency. Maintain and support process documentation, visual aids, standard work instructions, and operational procedures. Assist Training teams with onboarding, certification support, cross-training activities, and process verification. Support workstation setup, equipment implementation, material flow optimization, and workplace organization initiatives. Communicate technical issues, process deviations, risks, and recovery plans to leadership and cross-functional teams. Escalate quality, safety, equipment, and operational concerns through established channels. Promote and enforce ESD, safety, quality, and housekeeping standards. Support production goals and operational priorities while maintaining compliance with customer and company requirements. Participate in continuous improvement initiatives utilizing data-driven decision-making and problem-solving techniques. Provide floor support during production escalations, staffing shortages, launches, and special projects. Document technical findings, corrective actions, process changes, and project outcomes as required. Perform additional duties and cross-functional assignments as business needs require. What You Bring High school diploma or equivalent. 2+ years of related experience. Experience in electronics manufacturing, server assembly, repair operations, or high-volume manufacturing environments. Experience troubleshooting manufacturing or operational processes. Ability to read and interpret technical documentation, work instructions, procedures, and manufacturing standards. Strong problem-solving and analytical skills. Soldering experience preferred Effective verbal and written communication skills. Proficiency with Microsoft Office applications and manufacturing systems. Ability to work independently and within cross-functional teams. Ability to stand and walk for extended periods throughout the manufacturing facility. Ability to frequently move between production, warehouse, and office environments. Ability to lift and carry materials up to company-established limits. Ability to bend, stoop, reach, and perform routine physical activities required in manufacturing operations. Ability to use computers, tablets, scanners, and manufacturing equipment. Ability to visually inspect products, workstations, equipment, and manufacturing processes. ZT Systems will not provide visa sponsorship for this role. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing. About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world‑class customers. Along the way, you will gain hands‑on experience in a fast‑paced environment that’s challenging, rewarding, and career‑defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer Competitive base salary Performance-based annual bonus eligibility 401(k) retirement savings plan Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers Mental health resources and employee wellness support programs- Company-paid life and disability insurance Paid time off (PTO) and company-paid holidays Parental leave and family care support programs Structured training programs and on-the-job learning opportunities Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. Equal Opportunity Employment ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ZT Systems, a Sanmina Company is a place where you can do work you’re proud of alongside smart, passionate people who get genuinely excited about what they’re able to accomplish here. We work, learn, and grow together in a supportive and fast-moving environment where decisiveness and action are not only encouraged, but expected. Together, we’re tackling complex challenges and creating impactful solutions in one of the world’s most high-demand industries—that’s where you come in. Learn more at #J-18808-Ljbffr ZT Group Intl, Inc. dba ZT Systems