Customer Experience Specialist (Service Business Development Center)

Job Description

Job Description

Do you thrive on creating exceptional customer experiences while staying organized and keeping important details on track?

At Vista Ford Toyota in Delta, Colorado , every outstanding service experience begins with the first conversation. We're looking for a customer-focused, organized  Customer Experience Specialist to join our Service team in Delta, Colorado. 

In this role, you'll serve as a trusted first point of contact for our customers, helping schedule vehicle service, answering questions, and providing timely follow-up. You'll also support the department with essential clerical duties, including data entry, scanning, filing, and maintaining accurate customer records.

No automotive experience is necessary. If you bring a customer-service mindset, strong organizational skills, and attention to detail, we'll provide the training and tools you need to succeed.

Starting Pay: $20.00 + based on experience

Why You'll Love Working Here:

• Paid training with ongoing coaching and professional development
• No automotive experience required—we invest in your success
• Career advancement opportunities in service advising, leadership, administration, and other dealership roles
• Experience using modern CRM platforms, scheduling software, and dealership technology
• Competitive hourly pay plus weekly performance bonuses
• Paid time off that begins accruing on your first day
• Comprehensive benefits package, including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health and wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding customer service and performance
• A collaborative, team-oriented work environment

Position Overview:

As a Customer Experience Specialist , you'll help create a positive, seamless experience for customers before they arrive at the dealership. You'll communicate with customers by phone, email, and text to schedule service appointments, answer questions, confirm upcoming visits, and provide helpful follow-up.

You'll also perform administrative and clerical tasks that help the Service Department operate efficiently. Your ability to communicate professionally, enter information accurately, organize documents, and manage multiple priorities will contribute directly to customer satisfaction and the department's success.

This is an excellent opportunity for someone with experience in customer service, hospitality, healthcare, banking, retail, administrative support, or a contact center who enjoys helping people and working in an organized, fast-paced environment.

What You'll Do:

• Deliver an exceptional customer experience by phone, email, text, and online
• Serve as a trusted first point of contact by listening to customer needs and providing helpful solutions
• Answer incoming Service Department calls promptly and professionally
• Schedule service appointments accurately and efficiently
• Confirm appointments and follow up with customers regarding questions or scheduling needs
• Communicate with customers through their preferred method, including phone, text, or email
• Maintain accurate customer and appointment information in the dealership's CRM and scheduling systems
• Perform routine data entry and update customer records
• Scan, organize, and electronically file service-related documents
• Maintain organized paper and electronic filing systems
• Assist with document preparation, recordkeeping, and other general clerical duties
• Review information for accuracy and correct or report discrepancies
• Partner with Service Advisors and other team members to support a consistent customer experience
• Respond to customer questions with empathy, professionalism, and urgency
• Continuously look for opportunities to improve processes and exceed customer expectations

Who You Are:

We're looking for someone who:

• Is passionate about delivering exceptional customer service
• Naturally builds rapport and enjoys connecting with people
• Has excellent verbal and written communication skills
• Is organized, dependable, and highly detail-oriented
• Maintains accuracy while completing repetitive clerical and data-entry tasks
• Can manage phone calls, customer requests, documents, and competing priorities
• Remains calm, resourceful, and professional in a fast-paced environment
• Takes ownership of customer questions and follows through until they are resolved
• Learns new technology quickly and is comfortable using multiple computer systems
• Demonstrates initiative, accountability, and a strong work ethic
• Works well independently and as part of a team

Qualifications:

• Minimum of 2-3 years of customer service or administrative experience
• Previous experience in hospitality, healthcare, banking, retail, customer support, office administration, or a contact center is highly valued
• Strong computer, keyboarding, and data-entry skills
• Experience with scanning, filing, document management, or maintaining electronic records is preferred
• Experience with CRM software or appointment-scheduling systems is a plus but not required
• Ability to handle confidential information with professionalism
• Must be at least 18 years of age
• Must be authorized to work in the United States
• Ability to successfully complete a pre-employment background check and drug screening for illegal substances

 

EEOC Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. ADA Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the job's essential functions unless doing so would create an undue hardship. If you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.