Customer Support Assistant

Description Tello Mobile, the highly rated, contract-free U.S. wireless carrier known for its affordable and flexible plans, is growing! We’re hiring full-time Customer Support Assistants for our new office in Americus, Georgia. If you’re passionate about helping people, enjoy working in a team, and want to be part of an exciting new beginning, we’d love to hear from you. Responsibilities: As a Customer Support Assistant, you will be the face and voice of our company. Your day-to-day will involve: Assisting Customers: Responding to customer inquiries promptly and professionally via phone, email, and live chat. Problem Solving: Troubleshooting customer issues, finding creative solutions, and ensuring a positive resolution. Account Management: Updating customer records, processing orders, and managing account details in our system. Product Expertise: Developing a deep understanding of our offerings to provide accurate information and recommendations. Team Collaboration: Working closely with team members and local leadership to continuously improve our service and office culture. Schedule & Availability: To ensure we are always available for our customers, our Americus team operates on distinct, full-time schedule tracks (40 hours per week) that include some weekends, national holidays and evenings. All tracks feature an absolute finish time no later than 11:00 PM ET. We offer various schedule options to fit your lifestyle, including 8-hour and 10-hour shifts with both AM and PM start times . Full schedule details and preferences will be discussed when you apply! Local College Students Welcome! Currently enrolled at a local technical college? After completing initial training, we offer adjusted schedule flexibility during production to help accommodate your class schedule. We offer flexible scheduling options once you complete onboarding and move into production, making it easier to balance your classes with a well-paying job. Requirements We are looking for motivated individuals who bring positive energy to the office. To be successful in this role, you should have: Communication Skills: Excellent verbal and written communication skills with a friendly, empathetic tone. Reliability & Dependability: Exceptional attendance and punctuality are a must. Because we support our customers 24/7, our team relies on you to be present and ready for your scheduled shifts. Tech Savvy: Ability to navigate multiple computer screens, type efficiently, and learn new software quickly. Education: High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus). Experience: Previous experience in customer service, retail, hospitality, or a call center environment is preferred, but we are willing to train the right person! Location: Reliable transportation to our Americus, GA office. What We Offer: We believe in taking care of our team. When you join our new Americus office, you can expect: Competitive compensation, depending on skills and experience ($15 – $19). Paid Time Off: PTO starting with 14 days. Brand New Workspace: Work in a fresh, modern, and energetic new office environment. Paid Training: A supportive onboarding program to give you all the tools you need to succeed. Career Advancement: Since this is a brand-new location, there are excellent opportunities to step into leadership and specialist roles down the line. Find more about Tello at Team Tello or follow us on Facebook. #J-18808-Ljbffr Tello LLC