Covert Protective Services Agent (Front of Office)

Job Description

Job Description

Covert Protective Services Agent (Front of Office)

The Covert Protective Services Agent (Front‑of‑Office) operates in a discreet, client‑facing role designed to integrate seamlessly into reception or front‑of‑house environments. This position combines professional hospitality with advanced situational awareness to support the safety, privacy, and continuity of operations for clients and visitors - without drawing attention or disrupting normal activities.

This role reflects the DAGDA Approach : Protection through discretion , intelligence , and grounded confidence .

Protective Operations

• Maintain ongoing situational awareness and identify behavioral or environmental anomalies
• Conduct discreet observation and risk assessment in client‑facing areas
• Coordinate with security team members to maintain layered protection

Front‑of‑Office Integration

• Manage guest arrivals and access in a professional, welcoming manner
• Serve as a first point of contact while quietly assessing safety considerations
• Maintain alignment with client culture and business operations

Access Control & Communication

• Verify access permissions in accordance with established procedures
• Communicate clearly and discreetly with internal stakeholders
• Escalate concerns following defined protocols

Incident & Emergency Response

• Respond appropriately to emergencies or security concerns
• Support evacuations, medical responses, or protective procedures as required

Required Qualifications

• Ability to exercise sound judgment with discretion
• Current CA BSIS Guard Card
• Professional appearance suitable for front‑of‑house environment
• 3+ years of experience in executive protection, residential security, or covert security roles.
• Strong understanding of behavioral detection, threat identification, and situational awareness.
• Experience operating in corporate, high-net-worth, or high-profile environments preferred.
• Exceptional interpersonal and communication skills.
• Ability to operate independently with sound judgment and discretion.
• Professional appearance and demeanor suitable for front-of-house responsibilities 

Preferred Qualifications

• Surveillance detection or behavioral analysis training
• Hospitality or concierge experience
• First Aid / CPR / EMT certification
• Military or law enforcement background

Physical & Operational Requirements

• Ability to remain alert for extended periods
• Ability to stand or move throughout assigned shifts
• Ability to respond to dynamic situations

Work Environment

•       Front-of-office / reception areas within corporate or residential environments.

•       High-touch, client-facing setting requiring professionalism at all times.

•       May include shift work (days, nights, weekends, holidays).

Compensation & Benefits

•       Competitive salary aligned with experience and DAGDA tier structure 

•       Health, dental, and vision coverage

•       Retirement benefits

•       Professional development and growth opportunities

Reasonable accommodations will be provided in accordance with California law
Fair Chance & Equal Opportunity Statement (California‑Compliant)

DAGDA International is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, or any other protected characteristic under California law.