Lead Analyst, Seller Insights

Lead Analyst, Seller Insights

Do your best work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up we invest in you so you can find your inspiration.

Your impact

The Lead Analyst, Seller Insights will conduct focus groups and interviews, lead the annual seller satisfaction survey, synthesize qualitative and quantitative feedback, and identify key themes, pain points, and recommendations. This role will partner cross-functionally on seller initiatives to ensure the seller voice is captured and incorporated into decisions, process improvements, communications, and the overall marketplace strategy.

Work with a winning team

On our team, you'll have the chance to shape the future of retail technology while working alongside talented individuals and leaders who share your passion for innovation and excellence. Our CEO is forward-thinking when it comes to tech, and with a technology team led by one of Forbes Top 50 CIOs you can come to work knowing you'll have the tools, tech, and support needed to advance your skills.

Since we've been in business for over 100 years, we've built an excellent track record of growth and success. We also know what it takes to create an inclusive culture that supports you. Here you have the freedom to team up and collaborate, explore your every curiosity, and help us shape the future of retail.

Key responsibilities

• Lead seller insights efforts through focus groups, interviews, feedback sessions, and other research touchpoints across the seller lifecycle.
• Proactively engage sellers to gather feedback on key experiences, including onboarding, item setup, operations, growth opportunities, and the overall marketplace experience.
• Drive the annual seller satisfaction survey, including planning, execution, analysis, and synthesis of key findings.
• Identify themes, pain points, trends, and opportunities from qualitative and quantitative seller feedback, translating them into actionable insights.
• Partner cross-functionally on seller initiatives to ensure the seller voice is captured, represented, and incorporated into decisions, process improvements, and communications.
• Create clear recaps, summaries, and readouts from seller conversations, surveys, and feedback channels to inform strategy and improve the seller experience.

Required qualifications

• Bachelor's degree in Business Administration, Merchandising, Analytics, Consumer Research, Computer Science, Marketing, Business Operations, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
• 67 years of experience in online/retail merchandising or business operations.

Preferred skills/education

• Experience in customer, seller, merchant, vendor, or user insights, preferably in a marketplace, retail, e-commerce, or digital business environment.
• Strong ability to conduct qualitative research, including interviews, focus groups, feedback sessions, and open-ended discovery conversations.
• Experience developing surveys, analyzing results, and synthesizing quantitative and qualitative feedback into clear themes and recommendations.
• Excellent written and verbal communication skills, with the ability to create concise recaps, executive summaries, and actionable readouts.
• MBA or Master's degree in Marketing Research, Analytics, Merchandising, Computer Science, Marketing, Business Operations, or a related field.

Benefits

• 401k with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-free education
• 10-week maternity/parental leave
• 10% associate discount

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.