Parts & Accessories Specialist

Position Summary Parts and accessories specialists are responsible for ensuring customers have access to the correct parts and accessories for their boating needs. The ideal candidate is passionate about delighting customers and achieving or exceeding their volume and profit goals through assisting customers in their buying decisions. Essential Duties and Responsibilities Duties (Most Important to Least Important) Assist customers in identifying the correct parts and accessories for their boats, ensuring they are informed about product features, compatibility, and pricing. Provide an exceptional experience for all customers. Finalize transactions by properly closing each sale with accurate paperwork, including suggestive selling of accessories that benefit the customer. Maintain inventory of parts and accessories to ensure accuracy, control shrinkage, and obsolescence. Manage product reordering to ensure customer needs are met. Maintain neat and orderly displays, with accessories and supplies well merchandised to present a professional appearance to help increase sales. Process customer orders accurately, track order status, and ensure timely delivery or pickup of products. Maintain accurate records of orders and sales. Resolve customer complaints and concerns in a professional and timely manner. Analyze operations and find ways to increase efficiency, sales and profitability of the parts department. Stay informed about products, industry trends, and innovations in marine parts and accessories. Support store in the execution of successful boat shows, store and off‑site sales/customer events, including accessory sales as appropriate. Any other duties as assigned. Skills Knowledge of marine parts, accessories, and equipment. Excellent written and verbal communication skills. Excellent customer service skills with ability to resolve customer inquiries. Ability to achieve or exceed revenue and profit goals. Basic computer knowledge/skills. Ability to work independently and as a team member. Qualifications / Requirements High school diploma or equivalent; additional certifications or training in marine services is a plus. Previous experience in parts sales, marine service, or a related field is preferred. Physical Demands The physical demands of this position include: Remaining in a stationary position, often standing or sitting for prolonged periods. Repeating motions involving wrists, hands, and/or fingers. Moving about to accomplish tasks or moving from one worksite to another. Operating a motor vehicle. Communicating with others to exchange information. Assessing accuracy, neatness, and thoroughness of the work assigned. Hearing, talking, seeing, and eye/hand/foot coordination. Work Environment No adverse environmental conditions expected. Poor ventilation, hazardous conditions, small or enclosed spaces, noisy environments, and exposure to intense weather conditions are not expected. The work environment is primarily sedentary, with light tasks involving moving objects up to 20 pounds. This position operates exclusively in an indoor office environment with controlled temperatures. Equal Opportunity Employer Statement OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. #J-18808-Ljbffr OneWater Marine