Front Desk Agent

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• Competitive pay
• Flexible scheduling
• Supportive team environment
• Opportunity for advancement

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Requirements:

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
• PEP/HILTON EXPERIENCE REQUIRED
• EXCELLENT GUEST SERVICE SKILLS
• RELIABLE TRANSPORTATION
• EXTRAORDINARY WORK ETHIC
• FULL AVAILABILITY