Consultant, Customer Advocacy

As a Consultant focused on Platform Services, you are the operational heartbeat of our customer advocacy engagements at Spotlight. This is a mid-level strategic and hands‑on role where you will design, launch, and manage scaled customer programs. You aren't just managing a project; you are a consultant who understands how to bridge the gap between a client’s vision and Spotlight’s specialized internal teams. The ideal candidate is a strategic executor—someone who can look at a client’s business goals and build the practical processes and platform configurations to achieve them. While your primary focus is advocacy, you will also act as a savvy navigator within Spotlight, identifying opportunities to align your work with our Analyst Relations (AR) and Research & Intelligence (R&I) teams when it adds strategic value to the client. Your Responsibilities Strategic Execution & Program Management End‑to‑End Delivery: Manage a variety of customer advocacy engagements, ensuring project milestones are met and deliverables exceed client expectations. Process Design: Translate high‑level strategy into clear, repeatable operational processes—from recruitment and vetting to content creation and rewards. Program Orchestration: Project manage a variety of customer advocacy engagements, ensuring milestones are met with precision and high‑quality deliverables. Strategy Implementation: Design and operationalize strategies that empower customers to become long‑term advocates, tailored to each client's unique GTM goals. Platform Mastery: Launch and optimize customer programs using industry‑leading tools (UserEvidence, Base, Deeto, SlapFive, etc.), ensuring the technology serves the human strategy. Ongoing Advisory: Provide day‑to‑day executional support and advisory to help clients scale their impact, troubleshoot challenges, interpret program data, and grow their impact of their advocacy investments over time. Internal & External Collaboration Portfolio Management: Build trusted relationships with a diverse portfolio of clients, identifying opportunities for clients to maximize their customer advocacy programs. R&I Integration: Partner with the Research & Intelligence team to incorporate data‑driven insights into client programs and help surface "voice of the customer" trends for our researchers. The Spotlight Connector: For clients using Spotlight’s AR and Customer Advocacy services, act as the primary liaison between the client’s advocacy goals and Spotlight’s internal AR Client Teams, ensuring a steady pipeline of customer references for MQ/Wave cycles. Practice Development Industry Pulse: Stay at the forefront of the advocacy landscape, keeping an ongoing pulse on emerging technologies and community‑building trends. Professional Brand: Contribute to Spotlight’s thought leadership through content creation and active participation in the global advocacy practitioner community. Your Qualifications Experience: 3–5 years of experience in community management, customer advocacy, or customer marketing (agency or consulting experience is a major plus). Strategic Execution: A "builder" mindset—you have the critical thinking skills to design a plan and the discipline to execute it flawlessly. Relationship Fluency: Natural ability to build rapport with clients and navigate projects with confidence and empathy. Storytelling & Presentation: Strong communication skills; you can "read the room" and present data‑backed insights in a way that resonates with stakeholders. Data‑Driven: Comfortable using data and analytics to measure program health and communicate impact to clients. Collaborative Spirit: You thrive in a small‑team environment and get a genuine thrill out of seeing your clients and teammates succeed. Natural Curiosity: You are a natural problem‑solver who asks sharp questions and follows the thread – connecting dots across the customer lifecycle to reveal high‑value opportunities for your clients. Additional Desired Experience Advocacy Stack: Hands‑on experience with platforms like UserEvidence, Base, Deeto, SlapFive, Reference Edge, or community tools like Higher Logic, Bevy, and Gainsight Communities. Ecosystem Knowledge: Familiarity with HubSpot, Salesforce, and Google Workspace. Visual Communication: Experience using Canva, Google Slides, or similar tools to create polished, client‑ready decks and assets. B2B Awareness: An interest in or basic understanding of functions within a B2B tech organization. Anticipated start date is Q2 2026. We are a fun, smart, growing firm based in the Crossroads, and a seven‑time recipient of KC Business Journal’s Best Place to Work award. Learn more about Spotlight at spotlightar.com. Spotlight is an equal‑opportunity employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #J-18808-Ljbffr Spotlight AR, LLC