IT Commercial Operations Analyst

Compensation Range:$115,000.00 - $145,000.00 Annual SalaryJob Description Summary:The IT Commercial Operations Analyst serves as BTech’s commercial hub; owning the end-to-end lifecycle of technology contracts, leading vendor negotiations with a structured playbook, and providing spend visibility across IT vendor and contract investments. This role is accountable for redesigning and continuously improving the IT contract lifecycle to reduce cycle time, eliminate unnecessary handoffs, and centralize contract accountability. The Analyst owns contract lifecycle management, supports vendor performance and risk oversight, and provides clear insight into technology spend, obligations, and opportunities for optimization.Job Description:KEY RESPONSIBILITIES — CONTRACT MANAGEMENTReview all inbound IT vendor contracts, SOWs, and MSAs for accuracy, risk, and compliance before routing for signatureRedline agreements in collaboration with Legal, flagging non-standard terms, liability exposure, and entity naming errorsEnsure contracts clearly define data ownership, access, retention, and extraction rights to support application decommissioning, legal compliance, and end-of-life system transitionsCreate and execute a standardized process for the review and remediation of existing IT vendor contracts and MSAs to ensure compliance with current insurance, cybersecurity, data protection, SLAs, disaster recovery, termination, and client/owner requirementsMaintain a standard clause library and contract templates to accelerate review cyclesOwn the contract fast-track vs. full-path triage process, routing agreements appropriatelyApply Gartner’s SaaS contract negotiation framework covering 40+ critical terms across pricing, usage rights, risk/compliance, and exit provisionsLead negotiations on all IT vendor agreements using a structured escalation playbookBenchmark vendor pricing against market rates and challenge vendors on cost, scope, and SLA termsCoordinate with domain leads to consolidate vendor touchpoints and avoid redundant contractsRegularly monitor and improve procurement processes for effectiveness and optimizationGOVERNANCEEnforce BTech’s signing authority policy ensuring no contract is executed by unauthorized personnelServe as a trusted proxy for BTech leadership by representing approved commercial, risk, and contractual positions in vendor negotiationsMaintain an active log of who is authorized to sign at what thresholdEducate and communicate signing authority policy to BTech and operating company stakeholdersRoute final agreements to authorized signatories with a prepared summary and recommendationEnsure all required risk, cybersecurity, and AI reviews are completed prior to contract executionBudget Tracking & Spend VisibilityMaintain a live IT vendor spend register across all technology-managed contractsSupport BTech’s broader OPEX/CAPEX budget administration as the function maturesBuild and maintain spend dashboards for leadership using appropriate BI and reporting toolsTag spend by vendor, domain, business value category, and cost type to enable reporting slicesPartner with Finance as the chargeback model evolvesTrack license utilization across key platforms and identify underused or redundant contractsSupport annual and quarterly budget planning with spend forecasts and renewal projectionsTrack cost savings and value realization resulting from negotiations and contract optimizationProduce portfolio-level reporting for executive consumption, summarizing vendor obligations, spend trends, and optimization opportunitiesAd Hoc Analysis & ReportingConduct ad hoc vendor analysis and reporting as requested by leadership (e.g., licensing tier comparisons, cost-benefit analyses)Partner with product managers and domain leads on technology procurement decisions, providing data-driven recommendationsSupport hardware procurement analysis including server cost comparisons and reseller negotiations (e.g., CDW, SHI)Vendor Performance ManagementCoordinate vendor scorecards assessing SLA adherence, support responsiveness, roadmap alignment, commercial fairness, and escalation handlingApply a vendor criticality assessment framework using weighted scoring across spend, market size, replacement complexity, utilization, and riskManage vendor tiering (Strategic, Operational, Transactional) with appropriate engagement cadencesCoordinate periodic business reviews with strategic vendors, tracking KPIs and performance against SLAsEfficiencies & Process OptimizationIdentify and implement improvements to ordering practices, invoicing workflows, and chargeback processesEvaluate opportunities to automate manual procurement and contract management tasksSupport future expansion into adjacent procurement areas such as mobile device lifecycle managementTools & Systems OwnedBI and reporting tools (spend reporting, dashboards, and ad hoc analysis)Contract repository, clause library, and policy documentation (platform to be determined based on evolving tooling strategy)Own contract data accuracy, renewal notifications, and documentation hygiene across all platformsMinimum Skills or Experience Required5–8 years in IT/SaaS procurement, vendor management, or technology sourcingDemonstrated experience negotiating enterprise software agreements (SaaS, MSAs, SOWs)Comfortable reading and redlining contracts without full legal supportStrong analytical skills with ability to build and maintain spend tracking using BI and reporting toolsFamiliarity with ITSM platforms and contract management systemsUnderstanding of SaaS contract structures including per-seat, consumption-based, and enterprise agreement modelsExperience with vendor criticality assessments and tiering frameworksPreferred SkillsConstruction or professional services industry experienceExperience building vendor scorecards and performance management programsKnowledge of perpetual-to-SaaS licensing conversion strategiesExperience with hardware procurement and reseller relationship managementSummary of BenefitsThis role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.Anticipated Job Application Deadline:09/28/2026SummaryLocation: Concord CA; Raleigh NC; New York NY; Atlanta GA; Bellevue WA; Charlotte NC; Austin TX; Dallas TX; Portland OR; San Francisco CA; San Diego CA; Santa Clara CA; Santa Ana CA; Arvada CO; Los Angeles CA; Sacramento CA; Oakland CA; Roseville CAType: Full time