Communication Desk Assistant II 4P/608

Communication Desk Assistant II

Experience Level: Entry to Mid-Level Location: Birmingham, AL Contract- 3 Years Client- Alabama Power

Position Overview

The Communication Desk Assistant II provides administrative and coordination support for safety communications, presentations, and outreach initiatives. This role supports event scheduling, maintains communication logs and metrics, manages customer surveys, and ensures smooth day-to-day communication operations.

The ideal candidate is organized, detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.

Key Responsibilities

Event Coordination & Scheduling

• Coordinate and schedule safety presentations and related events
• Maintain detailed event logs and tracking metrics
• Support program reporting and performance tracking

Communication Monitoring

• Monitor communication channels including: Email, Phone, Online service requests
• Respond to inquiries or route requests appropriately

Documentation & Reporting

• Create and manage: Documents, Spreadsheets, Presentations
• Record and compile customer survey data
• Maintain accurate records and organized filing systems

Administrative & Operational Support

• Pack and mail materials (light lifting required)
• Provide general administrative support to communications and safety teams
• Assist with updating program materials and internal resources

Required Qualifications

• Bachelor's degree in: Business, Communications, Education, Marketing
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook
• Excellent written and verbal communication skills
• Strong customer service skills