Systems Operations Specialist

Brand: Purpose Financial

Address : 322 Rhett Street, Greenville, South Carolina, United States - 29601


Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

Position Summary

This position reports to Sr. Manager, Technical Operations, and is responsible for providing support for applications and infrastructure in line with business service level agreements (SLAs). This position supports Field Operations and the Service Desk with:

• Hardware configuration and software deployments.
• Point of sale system.
• Other duties as assigned.

Job Responsibility

Support:

• Windows 10 LTSB hardware replacement support. Includes vendor and hardware/software selection, configuring, testing, and imaging new hardware and peripherals. Preferably experience with Windows 10 Enterprise LTSC 2021 and/or Windows 11 Enterprise LTSC 2024.
• CVE, Windows security patches, hotfix, vulnerability remediation, etc. for new Branch hardware and software selected. This includes administration of deployment tools such as Intune, PDQ, etc.
• Installation support for new Branch hardware and software selected. This includes supporting remote technicians and POS operations certification.
• Manage, configure, and provision Branch hardware peripherals included but not limited to printers, scanners, card readers, tablets, signature pads, etc. This includes ensuring peripherals meet compliance requirements, software updates, firmware updates, etc.
• Installation, testing, and certification of POS software(s).
• Provide for identification, communication, escalation and troubleshooting of issues between technical operations as a service provider and customers or consumers.
• Operate as part of a greater and very diverse team including many specialist roles. Must be willing to cross-train and cross-support other team members.
• Support ongoing IT Technical Operations projects and tasks. This includes but is not limited to, hardware installations, workstation software deployments and management/configuration of deployment tools, imaging, domain controller configuration, advanced scripting, etc.

Influence:

• Develop and maintain operational documentation including standards, procedures, process diagrams, process inventory, and support references.
• Develop and maintain 24x7 monitoring of systems and processes in order to provide Tier 1/2 support as part of a rotating on-call schedule.

Drive:

• Provision new business locations within the enterprise point of sale systems.
• Support and maintenance of new enterprise point of sale systems including but not limited to workstation-imaging, deployments, and configuration, advanced scripting, and Oracle/ SQL DB querying.

Manage or Direct:

• Manage the delivery of batch processes and services in support of live production systems including reports, data extracts and file movements.
• Manage environments including maintaining and deploying applications, application servers, databases and software in coordination with each environment's designated owner.
• Manage the migration and deployment of applications as part of SDLC compliant environments at every stage including development, quality assurance, user certification and release to production.

Maintain:

• Provide continual process improvement by understanding and analyzing processes with the intent to make them better, faster and more stable while lowering maintenance requirements.

Job Responsibilities Cont.

Education Required

AA or AS in IT-related field or equivalent experience.

Experience Required

2 years total experience within the IT field or undergrad education equivalent.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.

Ability to develop and maintain business relationships. General working knowledge of technical systems, quality standards, security concerns, production environments and systems monitoring. Operating system experience in Windows, Linux and Unix environments. Experience with Windows/DOS batch files, shell scripting, SQL and/or PERL. Experience with application servers, web servers, databases and schedulers. Experience in the manipulation and movement of data and files.


Must be a team player and a self-starter able to design, build, monitor and troubleshoot various production processes, software, systems and environments. Must be able to assume a high level of responsibility and have excellent communication skills. Person must have strong problem solving and excellent communication skills. Preference will be given to candidates from a technical background looking to strengthen and expand.

Physical Requirements

Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.

Competencies

Technical Proficiency/Leadership

Travel

Minimal


Attire

Business Casual

Other

Must be eligible to work in the USA and able to pass a background check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 46437