Administrative Operations Coordinator

Job Description

Job Description

Job description

HA Logistics Worldwide | A MODE Global Company
Bartonville, TX | Full-Time, On-Site
$52,000–$58,000 annually + Paid Time Off

Are you the person everyone relies on when things get hectic?

HA Logistics is looking for a dependable, detail-oriented professional who thrives in a fast-paced environment, enjoys working directly with customers, and takes personal responsibility for getting things done.

We're a growing freight logistics company with a small, hands-on office serving customers across the United States.

We need someone who can become a trusted part of our operation—someone who doesn't simply pass along messages, but follows through, solves problems, keeps customers informed, and takes ownership of daily responsibilities.

You do not need freight brokerage experience to be successful here.

We're especially interested in candidates with experience in dispatch, service operations, transportation, customer account management, office management, construction coordination, HVAC service operations, or other fast-moving environments where scheduling, communication, urgency, and accountability are essential.

We can teach you the freight business. We're looking for the right work ethic, judgment, communication skills, and commitment.

What You'll Be Responsible For

• Serve as a primary point of contact for customers, handling phone calls, emails, service questions, and time-sensitive requests.
• Prepare and coordinate truckload and LTL freight quotes, targeting a 30-minute turnaround for standard requests with complete information.
• Communicate with carriers, customers, shippers, and receivers to coordinate transportation services.
• Monitor shipment activity, identify potential service failures, and provide proactive customer updates.
• Take ownership of outstanding customer requests, quotes, follow-ups, and operational issues until they are resolved.
• Handle competing priorities calmly and make sound decisions within established company procedures.
• Maintain accurate customer records, CRM information, spreadsheets, shipment documents, and invoices.
• Assist with developing customer-specific processes, checklists, and standard operating procedures.
• Support the VP of Operations and VP of Sales with daily business priorities and operational improvements.
• Learn our customers' individual requirements and become someone they can confidently depend on.

What We're Looking For & Must-have qualities:

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• A genuine commitment to exceptional customer service.
• Ability to manage urgent requests and several responsibilities simultaneously.
• Independent judgment, accountability, and willingness to take initiative.
• Professional, positive communication—even when customers are frustrated.
• Dependability, punctuality, discretion, and respect for confidential business information.
• Comfort learning new software, processes, and industry terminology.
• A desire to build a lasting career with a growing business.

Experience we'd especially value:

• Dispatching technicians, drivers, crews, or field-service employees.
• Coordinating time-sensitive schedules, deliveries, or service appointments.
• Managing customer accounts and resolving escalated service issues.
• Preparing quotes, estimates, invoices, or pricing.
• Working with Microsoft Outlook, Excel, CRM systems, or dispatch software.
• Using AI tools or technology to organize work and improve efficiency.
• Previous transportation, logistics, freight brokerage, truckload, or LTL experience.

Two or more years of relevant experience is preferred.

What Success Looks Like

Within your first several months, you'll be learning our customers, our processes, and how the freight business operates.

As you develop, we want you to become increasingly independent—handling routine customer requests, preparing quotes, keeping shipment issues under control, and ensuring important work doesn't require constant reminders.

We value people who take responsibility, communicate proactively, recognize when to ask questions, and want to improve how a business operates.

Schedule & Compensation

• Salary: $52,000–$58,000 annually, based on qualifications and experience.
• Benefits: Paid Time Off.
• Location: Bartonville, Texas.
• Schedule: Full-time, Monday through Friday, generally 7:30 AM–4:30 PM or 8:00 AM–5:00 PM.
• Work arrangement: On-site position; occasional customer matters may require responsiveness outside standard office hours, in accordance with applicable wage-and-hour requirements.

Why Join HA Logistics?

HA Logistics Worldwide, a MODE Global company, provides truckload, LTL, and specialized transportation solutions for businesses across the country.

We're a relationship-driven operation where customers expect responsiveness, accuracy, and dependable service.

You'll work directly with company leadership, learn a dynamic industry, and have an opportunity to make a meaningful impact on the business.

We're looking for someone who wants more than just another job.

If you're organized, customer-focused, resourceful, and take pride in being the person others can count on, we'd like to hear from you.

HA Logistics Worldwide
A MODE Global Company

WHY HA LOGISTICS

HA Logistics Worldwide is part of the MODE Global network and provides truckload, LTL, and specialized transportation solutions. Our office is small, fast-moving, and highly focused on long-term customer relationships. You’ll work directly with experienced leaders, learn the logistics business, and have a meaningful impact on customer experience and daily operations.

Company Description

WHY HA LOGISTICSHA Logistics Worldwide is part of the MODE Global network and provides truckload, LTL, and specialized transportation solutions. Our office is small, fast-moving, and highly focused on long-term customer relationships. You’ll work directly with experienced leaders, learn the logistics business, and have a meaningful impact on customer experience and daily operations.