Resolution Specialist

Investigate Commercial Auto and General Liability claims Verify policy coverage Communicate clearly and promptly with insureds, claimants, and plaintiff attorneys Assess exposure and set reserves within your authority level Develop strategies and action plans to resolve claims efficiently Utilize experts to assess liability and damages Manage defense counsel on pre‑suit and litigated matters Participate in mediations Maintain thorough documentation, diary notes, and status updates Conduct onsite visits, attend meetings, and participate in claim file reviews Engage in team initiatives and process improvement Identify and report suspected fraud Identify subrogation opportunities Ensure compliance with Medicare Section 111 and other regulations Stay updated with industry developments and maintain CE credits Work pro‑actively with a sense of urgency Mentor team members and support the Team Lead/Manager as needed We’re looking for someone who has: A valid adjuster license in applicable jurisdictions At least 3 years of experience handling liability claims Excellent written and verbal communication skills Strong proficiency with Microsoft Office and claims management software Ability to manage a caseload independently and meet deadlines Professional demeanor, keen attention to detail, and a team‑oriented approach Preferred candidates may have: Experience supervising or mentoring peers A background working on litigated claims Experience participating in mediations and working directly with defense counsel Industry designations (AIC, CPCU) TGIC offers a comprehensive benefits package including robust health coverage, wellness coaching, 10 paid holidays, generous vacation time plus additional days of paid time off, paid volunteer time off, a 401k plan, profit sharing and more. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr The Gray Insurance Company