Reductions Supervisor

Reductions Supervisor

The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.

We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service to our clients, teammates, and community.

Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.

Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.

Job Description

Location: Miami Lakes, FL (On-Site) Department: Production Reductions Reports To: Reductions Manager / VP of Operations

Position Overview

The Reductions Team Lead is responsible for overseeing the day-to-day performance of the Reductions team, ensuring efficient, accurate, and timely handling of post-settlement reductions. This role serves as a frontline leader, combining hands-on operational expertise with team coaching and KPI accountability.

The Team Lead plays a critical role in driving case turnaround times, negotiation quality, and client satisfaction, while reinforcing firm standards, workflows, and compliance requirements. This is a high-volume, KPI-driven role requiring strong leadership, attention to detail, and deep knowledge of the personal injury reductions process.

Qualifications

Required

• 35+ years of experience in personal injury law, reductions, or a high-volume legal/financial operations environment.
• Proven experience owning the full reductions lifecycle (from assignment through settlement closure).
• Strong experience negotiating medical bills, liens, and provider balances.
• Demonstrated ability to coach, mentor, or lead team members (formal or informal leadership).
• Experience working in a KPI-driven, performance-based environment.
• Proficiency in Litify (Salesforce), Excel, and case management systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Bilingual (English/Spanish) required.
• Ability to work on-site in Miami Lakes in a fast-paced environment.
• Prior experience as a Team Lead, POD Leader, or Supervisor in a personal injury or legal operations setting.
• Experience managing team KPIs, dashboards, or performance reporting.
• Background in training, onboarding, or developing team members.
• Experience reviewing or preparing settlement closing statements.
• Knowledge of PIP verification, provider reconciliation, and balance auditing.
• Experience collaborating cross-functionally with multiple production teams.
• Exposure to process improvement, SOP development, or workflow optimization.

Key Competencies

• Coaching & Accountability: Drives team performance through consistent feedback and follow-up.
• KPI & Data-Driven Mindset: Uses metrics to identify trends and improve outcomes.
• Negotiation Expertise: Provides guidance on complex reductions and escalations.
• Quality Control: Ensures accuracy in documentation, balances, and settlement processes.
• Process-Oriented Thinking: Reinforces SOPs and identifies workflow improvements.
• Client-Centric Approach: Maintains high standards of service and communication.
• Collaboration: Works effectively across departments to ensure seamless case flow.
• Execution Focus: Leads by example and supports the team during high-volume periods.

Additional Information

Your talent, skills and experience will be rewarded with a competitive compensation package.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

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