Customer Service Manager with Consumer Packaged Goods(CPG)
Accede Inc
About the Job: Job Role: Customer Service Manager with Consumer Packaged Goods(CPG) Job Location : Brea, CA Job Type : Full Time - Hybrid We are looking for the position of "Customer Service Manager with Consumer Packaged Goods(CPG)". Job Summary: The Customer Service Manager is a strategic leadership role responsible for overseeing customer service operations within a fast-paced Consumer Packaged Goods (CPG) environment. This role manages daily operations, ensures service excellence, drives process improvements, and fosters strong relationships with customers, 3PL partners, and internal teams. The Senior Manager will provide strategic leadership, strengthen cross-functional collaboration, and ensure the team delivers exceptional customer experiences while supporting scalable business growth. Key Responsibilities: Partner with the sales team to manage relationships with key retail customers, address service needs, and support business growth. Lead, mentor, and develop a high-performing customer service team across multiple regions to achieve and exceed performance targets, including On Time In Full (OTIF) metrics. Collaborate with sales, supply chain, and finance teams to optimize cross-functional processes, resolve complex issues, support month-end reporting, and assist with customer deduction investigations and resolutions. Implement process improvements to minimize non-compliance charges and enhance operational efficiency. Own the end-to-end customer service workflow, including order management, issue resolution, escalations, and customer communications. Serve as the primary escalation point for complex customer issues, ensuring timely resolution and conducting root-cause analysis to implement preventive actions. Create and refine Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and compliance. Develop performance dashboards and reporting tools to monitor service levels and present insights to senior leadership. Qualifications: Bachelor s degree in Business Administration, Management, or a related field; Master s degree preferred. 7 years of progressive customer service experience, including at least 3 years in a management or leadership role within the CPG industry. Proven track record of driving service excellence and leading teams in a high-volume, fast-paced environment. Strong analytical, problem-solving, and decision-making abilities. Excellent communication and interpersonal skills. Expertise in customer service software and ERP systems; NetSuite experience preferred. Ability to collaborate effectively across departments and manage multiple priorities. Experience with change management initiatives and implementation of new technologies.bfb3568a-762b-4989-884b-a9682aa104ca
$110k - $140k
...boldly shaping the future of food culture with innovative flavors, viral trends, and... ...Position Summary: The Senior Manager of Consumer Insights, Foresight & UX will lead problem... ...research experience ~ Food, beverage, or CPG category exposure Preferred:...CPGLocal area$75k
...portfolio company with brands that... ...The Account Manager - Walmart at VeSync... ...collaborating with customers and cross... ..., and Customer Service. Ensure accurate routing, packaging, and shipping guidelines... ...Experience in Consumer Electronics, Housewares, or CPG. Bachelor's...CPGSeasonal workWork at officeImmediate startNight shift$76k - $95k
...future of food culture with innovative flavors,... ...develop pricing strategies, manage promotional calendars,... ..., entrepreneurial CPG environment. This is... ...teams to support key customer initiatives and account... ...experience in the Consumer Packaged Goods(CPG) industry ~ Proficiency...CPGWork at officeLocal area$65k - $75k
...eJam is a bootstrapped consumer products company that has... ...like a holding company with the speed of a startup:... ..., product development, packaging, manufacturing,... ...for consumer products (CPG, beauty, food & bev, supplements... ...— file prep, color management, vendor communication....CPGWork at officeLocal area- ...Your efforts ensure customers find the products they... ...? Work directly with top CPG brands and build key... ...product launches. Keep management informed of store... ...of experience in Consumer-Packaged Goods (CPG) or retail preferred... ...~ Strong customer service, presentation, and...CPGWork at office
$75k - $95k
...the future of food culture with innovative flavors, viral trends... ...investments, and enhance customer engagement. The ideal... ...Support Sales Strategy Manager to translate insights into... ...experience ~ Experience in the Consumer Packaged Goods (CPG) industry ~ Background in...CPGWork at officeLocal area$180k - $200k
...future of food culture with innovative flavors, viral... ...for a Sr. Director, Consumer Strategy, Innovation &... ...teams, and may directly manage a team of insights specialists... ..., not a research service. Requirements: ~ Bachelor... ...roles within CPG or consumer-driven industries...CPGLocal area$120k - $140k
...future of food culture with innovative flavors, viral... ...Sr. National Account Manager (B2B - QSR) is responsible... ...within the Quick Service Restaurant (QSR) segment... ...supply chain to develop customer-specific strategies that... ...management experience within CPG or food manufacturing....CPGContract workLocal areaRemote work- A food company in Santa Fe Springs seeks a Portfolio Manager responsible for optimizing portfolio performance through strategic... ...ideal candidate will have 5 to 8 years of experience in Consumer Packaged Goods and a strong financial acumen. This position demands flexibility...CPG
- ...About the Company Growing consumer packaged goods company focused on... ...ensuring that it is in line with the company's growth, brand... ...care, or health and wellness CPG categories is preferred, as... ...10% Functions Engineering Product Management ConfidentialCPG
$100k - $130k
...future of food culture with innovative flavors... ...The Brand Manager will lead brand management... ...products. Consumer and Market... ...as a voice of the customer, advocating for consumer... ...market strategies, packaging, and messaging... ...experience in top tier CPG companies, AND...CPGLocal area$160k - $190k
...future of food culture with innovative flavors... ...Director of Brand Management for Tangle and... ...and local customer needs Serve as... ...product positioning and consumer messaging across key... ...experience in top tier CPG companies, AND... ...~ Led packaging and brand design projects...CPGLocal area- ...margin, and brand focus by managing SKU rationalization, category... ...Leverage external data and consumer insights to inform portfolio... ...Ability Strong financial acumen with a focus on COGS management,... ...of experience in Consumer Packaged Goods (CPG), specifically within Food &...CPGSeasonal work
- ...Retail Brand Coordinator will assist with the execution and organization of cross... ...organizational skills, and the ability to manage multiple priorities in a fast-paced... ...~ Experience in cosmetics or consumer packaged goods (CPG) industry preferred ~ Combined experience...CPGFull timeContract workWork experience placement
- ...Senior Regional Sales Manager A great job-and... ...food company with a leading position in packaged meats and fresh pork... ...with customers, collaborating with... ...the country's top consumer packaged goods companies, Smithfield... ...Consumer Packaged Goods (CPG) industry, customer...CPGLocal areaRelocation package
$90k - $110k
...Manager, Retail Marketing Hybrid... ...and Retail service activities among customers and prospects... ...the Brand, the consumers, the market,... ...collaborating with Sales,... ...least 3 years of CPG brand management... ...: - Good working conditions... ...Comprehensive benefits package includes...CPGFull timeContract workWork experience placement$110k - $140k
...future of food culture with innovative flavors,... ...Summary: The Senior Sales Manager leads all strategic... ...a sales leader in the CPG industry, possess a driving... ...plans which reflect customer, consumer and channel needs.... ...implementation of GMP (Good Manufacturing Practices...CPGContract workWork at officeLocal area- ...American food company with a leading position in packaged meats and fresh... ...with customers, collaborating with... ...the country's top consumer packaged goods companies, Smithfield... ...Senior Regional Sales Manager , you will lead the... ...Consumer Packaged Goods (CPG) industry,...CPGLocal areaRelocation package
$180k - $220k
...is a bootstrapped consumer products company that... ...a holding company with the speed of a startup... ...development, packaging, manufacturing, compliance... ...with the General Manager and sit alongside... ...content is genuinely good Lead influencer... ..., better-for-you CPG, or DTC with real cultural...CPGFull timeWork at officeFlexible hours$76k - $95k
...future of food culture with innovative flavors, viral... ...as an Assistant Brand Manager. In this role, you will... ...into compelling consumer benefits and brand stories... ...for Product Development, Packaging, Regulatory, Brand, Creative... ...~ Strong FMCG / CPG industry experience ~...CPGTemporary workLocal area$80k - $130k
...acquiring new customers in target markets... ...in the label, packaging, or related industry, be a good problem solver,... ...and good project management skills. The... ...business with targeted prospects... ...is required to service customers, trade... ...serves multiple consumer markets, including...Work at officeLocal areaFlexible hours$27 - $33 per hour
...future of food culture with innovative flavors... ...driving product management and... ...management, local consumer insight development... ...Sheets Compliance, Packaging, & Labeling Coordinate... ...activities, and customer presentations.... .... Experience from CPG is strongly preferred...CPGWork at officeLocal area$65k
...career at Sazerac! With almost 400 years of... ...opportunities to connect consumers with their favorite... ...: Implement and manage innovative solutions... ...toolkit to educate customers, solve challenges, and... ...alcohol-beverage or CPG (consumer packaged goods) industries. New college...CPGFull timePart timeInternshipLive inWork at officeAfternoon shift$65k - $95k
...career at Sazerac! With almost 400 years of... ...experiences for our customers. Collaborative Environment... ...to connect consumers with their favorite... ...Growth: Implement and manage innovative solutions... ...alcohol-beverage or CPG (consumer packaged goods) industries. New college...CPGFull timePart timeInternshipLive inWork at officeAfternoon shift$45k - $60k
...Sales Representative, you will manage and build bottler... ...facilities, "huddle" calls with bottler reps, and team calls... ...include set-up, tear-down, customer hosting, sales presentations... ...experience in Beverage or Consumer packaged goods (CPG) field Computer Skills Desired...CPGWork at officeLocal area$200k - $250k
...and smart home brand with over 45 years of... ...lighting solutions to customers nationwide. About the... ...organization while managing key customer relationships... ..., customer service, logistics, and distribution... ...track record in consumer packaged goods (CPG) — you understand...CPGWork at officeRemote workRelocation packageMonday to Friday- ...Finance Manager Summary: The Finance Manager plays a key role... .... Partnering closely with cross-functional teams, this... ...quarterly management reporting packages with variance analysis vs. budget... ...depth profitability analysis by customer, channel, product, and...CPGFull timeWork at office
$100k - $140k
...Fumigation Account Manager, Americas... ...aspects of partner/customer management.The... ...will also work with the Business... ...international trade of goods. This... ...and fumigation service providers. Note... ...salary and benefits package ~ The U.S.... ..., food and consumer goods, planes,...Temporary workWork at officeLocal areaRemote workWork from home- ...imagination to life with visually dynamic... ...has been creating custom scale models, trade... ...time Junior Account Manager who is eager to make... ...as a full benefits package including a 401k... ...DESIRED: Must have good problem solving... .../external customer service skills Ability to...Full timeWork at office
$65k - $69k
...Raton, FL, is a global consumer packaged goods company with a proprietary,... ...screening. People Management Responsibilities: No... ...Convenience, and Food Service channels. This is... ...mindset, a passion for customer engagement, and a deep understanding of CPG sales execution to...CPGRemote jobFull timeTemporary workLocal area
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