Account Manager Team Lead

About ECBM

ECBM is a distinguished, family-owned and privately-operated insurance brokerage and consulting firm that has served clients for over 50 years. Based in Media, PA, with additional Pennsylvania locations, our sole mission is to serve our clients and employees-not shareholders-ensuring a transparent and client-first approach.

We specialize in complex insurance solutions across Commercial Lines, Workers' Compensation, Employee Benefits, and Cyber Liability. ECBM operates on core values of Empathy, Loyalty, Accountability, Tenacity and Energy , which drives our team to provide the highest level of service and problem-solving for client challenges. We are proud to have been a Best Place to Work in Insurance recipient for eight consecutive years.

About the Role

ECBM is seeking an accomplished leader and Senior Account Manager to oversee our Strasburg, PA office. Primary functions would include managing and maintaining operations and supporting business development strategies to profitably grow market share. Leading team to increase service excellence, efficiency, and professionalism through process improvements, automation utilization, training, and monitoring. Managing a book of key commercial and/or farm/agricultural accounts

Office / Personnel Management:
• Hire, train and manage service staff.
• Support Sales team and work with Sales Enablement team to drive new business growth.
• Demonstrate a high level of emotional intelligence to cultivate a team of high-performing insurance professionals. Foster a culture of collaboration, continuous learning, and professional excellence. Conduct regular performance reviews and provide constructive feedback and coaching.
• Provide excellent service to meet Company standards as expected by the clients.
• Achieve income goals established by Company and manage office operations at optimal levels.
• Implement and follow up on strategies to correct deficiencies.

Customer Service
• Communicate in a courteous, pleasant and professional manner with client and other employees on the telephone and in personal interactions.
• Respond to customer inquiries and requests on status, prior policies, rate quotes or general information.
• Managing the renewal process for assigned book as well as the other accounts in the office to ensure best possible results for our clients

Business Development:
• Cooperate and collaborate with Marketing Managers to maximize agency profitability and effectiveness.
• Represent the branch as an experienced and reliable resource.
• Continually seek ways to improve market share.
• Evaluate and manage carrier relationships to maximize profitability.

Risk Management
• Attend relevant workshops as necessary to maintain professional knowledge and licensure.
• Understand and recognize potential industry risks; train staff accordingly.
• Understand and comply with risk management tools, practices and policies

Education & Experience
• Prior insurance related experience required. Min of 10 years. Some knowledge of Farm or Agriculture coverage is a plus
• Bachelor's Degree.
• Proven ability to manage people, including 1-3 years of prior supervisory experience preferred.
• Strong understanding of sales process and ability to influence others is necessary.
• Must have good communication skills, both verbal and written.
• Good listening skills are required as well as desire to solve problems.
• Highly motivated and goal oriented.
• Good organizational and process management skills.
• Solid computer skills.