Xfinity Retail Sales Consultant

Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. Responsibilities Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Providing outstanding customer service with all customer interactions. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert-level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. Qualifications High School Diploma or equivalent. Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly. Benefits and Perks Day‑One benefits such as Medical, Dental, and Vision coverage. Comcast XFINITY courtesy services in Comcast serviced areas. Discount tickets to Universal Resorts. Paid Parental leave. Tuition reimbursement up to $8,000 for full‑time employees. Paid Time Off. 401(k) Savings Plan with up to 6% dollar‑to‑dollar matching. And more. Employment Expectations Understand operating principles; make them the guidelines for job performance. Own the customer experience, think and act in ways that put customers first, give them seamless digital options at every touchpoint, and make them promoters of products and services. Know your stuff, be enthusiastic learners, users, and advocates of game‑changing technology, products and services, especially digital tools and experiences. Win as a team, make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System. Drive results and growth. Support a culture of inclusion. Do what’s right for each other, our customers, investors, and community. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities receive reasonable accommodation. Compensation Base Pay: $18.00 Total Target Compensation: $25.69 Other Details Education: High School Diploma / GED Certifications: (if applicable) Relevant Work Experience: 2-5 Years Skills: Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self Motivation; Communication; Critical Thinking Problem Solving; Resilience; Professional Integrity #J-18808-Ljbffr