Project Manager

JOB TITLE: PROJECT MANAGER

DEPARTMENT: MASS TORT

REPORTS TO: BONNIE RICKERT, MASS TORTS DIRECTOR

FLSA STATUS: FULL TIME, EXEMPT

ROLE SUMMARY


Hilliard Law's mission for our clients is clear - the "Relentless Pursuit of Justice." We strive to find talent that pursues excellence for our clients. We believe our success is a result of our people, and we're looking for individuals who bring their experience, dedication, problem-solving skills, and creativity to further our mission.

The ideal candidate will possess advanced Excel and data management skills, exceptional attention to detail, and the ability to coordinate multiple stakeholders while maintaining accurate reporting and operational efficiency. This position plays a critical role in accelerating distributions to clients by ensuring liens are submitted, reviewed, audited, negotiated, reconciled, and finalized as quickly and accurately as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day lien resolution process across multiple lien categories, including Medicare, Medicaid, Military, and private lien holders.
• Develop, maintain, and improve workflows to ensure timely submission, review, negotiation, and finalization of liens.
• Monitor project milestones and identify bottlenecks that may delay lien resolution or client distributions.
• Coordinate efforts among attorneys, paralegals, contractors, and external vendors involved in lien administration and settlement distribution.
• Establish and maintain standard operating procedures for lien tracking, reconciliation, and reporting.
• Maintain large and complex datasets using advanced Excel functions, formulas, pivot tables, lookups, and reporting tools.
• Track key lien metrics, including representation of submissions, lien requests, conditional payments, negotiations, approvals, and final demand letters.
• Analyze operational data to identify trends, workload projections, staffing needs, and process improvement opportunities.
• Create and maintain dashboards and reports to provide leadership with accurate status updates and performance metrics.
• Conduct quality assurance reviews to ensure data integrity and accuracy across all tracking systems.
• Oversee tracking and reconciliation of Medicare, Medicaid, Military, and private liens throughout the settlement lifecycle.
• Monitor responses from lien holders and coordinate follow-up efforts to secure timely resolutions.
• Collaborate with attorneys and lien resolution professionals to facilitate audits, negotiations, and dispute resolution when necessary.
• Verify that lien amounts are accurate and properly reflected in distribution calculations.
• Coordinate the final lien reconciliation process prior to client distributions.
• Prepare and maintain monthly distribution of worksheets and supporting reports.
• Validate settlement awards, attorney fees, expenses, lien amounts, and net client recovery calculations.
• Ensure all liens are finalized and documented before authorizing clients for distribution.
• Work closely with accounting, legal, and operations teams to ensure timely and accurate distributions.
• Recommend and implement process improvements that enhance efficiency, accuracy, and scalability.
• Develop automated reporting solutions and Excel-based tools to streamline operations.
• Create staffing forecasts and workload analysis based on lien volume and response trends.
• Support leadership in resource planning and operational decision-making.

PREFERRED EDUCATION & EXPERIENCE:

• Bachelor's degree or equivalent professional experience.
• 2+ years of project management, operations management, legal operations, settlement administration, lien resolution, or related experience.
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving abilities.
• Experience managing large datasets with a high degree of accuracy.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Experience with Medicare, Medicaid, Military, or private lien resolution.
• Experience in mass tort, personal injury, settlement administration, or legal operations.
• Knowledge of settlement distribution processes and reconciliation requirements.

LOCATION:

• Remote

BENEFITS:

• Employee Paid Medical Coverage
• Dental and/or Vision Options
• Immediate accrual of Paid Time-Off (PTO)
• Generous PTO Holiday Schedule
• 401(k)
• Extensive Wellness Programs
• Life Insurance
• Long Term and Short-Term Disability Insurance Options
• Voluntary Supplemental Plans
• MCLE

PHYSICAL ACTIVITY & MISCELLANEOUS:

• Ability to work outside standard business hours as needed
• Ability to lift and carry up to 15 pounds
• Ability to travel periodically to other firm offices and locations as required

*Hilliard Law is an equal employment opportunity firm and considers all individuals regardless of race, religion, sex, national origin, age, disability, veteran status or sexual orientation. We do not tolerate discrimination in hiring, work responsibilities, promotions, compensation, terminations or any other employment condition.