Specialist, Software Engineer - ServiceNow Citizen Developer

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

This Specialist, Technology Analyst role is part of Workplace Technology Support's Operations and Information team. Our mission is to deliver exceptional support experiences while safeguarding Nationwide's members-and we believe technology is a key enabler of that mission. We're looking for someone who thrives at the intersection of business and technology, and who's passionate about driving impactful solutions.

In this role, you'll partner with internal WTS teams to understand business and technical needs, translate them into actionable solutions, and ensure the successful delivery and support of IT tools and platforms. You'll work closely with stakeholders across Nationwide to maintain and enhance systems like ServiceNow and Genesys Cloud, support testing efforts, and contribute to continuous improvement initiatives.

This role requires strong ServiceNow development skills to support platform maintenance while expanding and enhancing ServiceNow capabilities, including the use of ServiceNow AI and other intelligent automation solutions. Experience working with CSM, Walk -Up Experience, ServiceNow Portals, and AI -enabled features is preferred.

Key Responsibilities:

• Collaborate with WTS and cross-functional technology teams to align solutions with business needs.
• Support and maintain contact center platforms, including ServiceNow and its relationships to Genesys Cloud.
• Participate in testing activities, including occasional after-hours testing, to ensure system reliability.
• Maintain proactive communication with stakeholders to manage expectations and report progress.
• Identify and implement opportunities to improve processes and tools.
• Stay informed on industry trends and emerging technologies relevant to Nationwide's business.
• Evaluate and prioritize business requests, aligning delivery through enhancements or small projects.
• Contribute to the development and support of technologies used by WTS.

Preferred Skills and Experience:

• Familiarity with ServiceNow, Genesys Cloud, and other contact center technologies.
• Strong communication and collaboration skills.
• A proactive mindset with a focus on continuous improvement.
• Comfort with ambiguity and a drive to solve problems creatively.

We're excited to grow our capabilities. If you're curious about AI, automation, or emerging technologies-and eager to explore how they can enhance support experiences-you'll find a great home here. We value innovation and are looking for someone ready to shape the future of support.

This will be a hybrid role based out of the Columbus, OH (preferred) or Des Moines, IA location. The team comes in 2 days a week on Tuesdays and Thursdays.

Job Description Summary
If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you'll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Uses DevSecOps practices, tooling and techniques.
• Drives continuous improvement and learning through ongoing training, practice and innovation.
• Manages medium to large project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.


Typical Skills and Experiences:

Education: Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.


Experience: Four or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Strong knowledge of software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.


Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.


ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.


Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at View phone number on click.appcast.io.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Software Engineer : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Software Engineer : $95,500.00 - $143,500.00