Residential Operations Supervisor

Join Pine Valley Services in Mauston, WI, as a Full Time Residential Operations Supervisor and embrace an exciting opportunity to make a real difference in the lives of adults in Assisted Living and Long Term Care environments. This onsite position allows you to engage directly with residents, creating a nurturing and supportive community. You will lead a dedicated team, driving the quality of care to enhance the overall experience for those we serve. You will be given great benefits such as Medical, Dental, Vision, 401(k), Paid Time Off, Flex Time, and Fringe Lifestyle Benefits. If you are passionate about improving the lives of others and excited about the potential for growth in your career, this role is perfect for you! What does a Residential Operations Supervisor do? As a Residential Operations Supervisor at Pine Valley Residential Services, you will play a pivotal role in overseeing and managing our dedicated direct care teams in our Adult Family Home facilities. This position requires you to collaborate closely with a supervisory team, providing onsite supervision and management to ensure high-quality support for our residents. You will engage in vital administrative functions and serve as a crucial support resource under the guidance of the Executive Team. Your primary goal will be to foster an environment that guarantees quality programming for our clients, while also training and leading our direct care teams. Additionally, you will provide mentorship to our leadership staff, ensuring that we maintain compliance with licensing requirements and uphold the highest standards of excellence in care for adults in Assisted Living and Long Term Care settings. Necessary Skills & Experience: To thrive in this role at Pine Valley, several essential skills are necessary. First and foremost, experience in working with adults in Assisted Living and Long Term Care settings is vital, as it equips you with the understanding needed to support and guide team members effectively. Strong leadership and communication skills will enable you to collaborate seamlessly with direct care teams while providing clear direction and mentorship. Experience with developing and implementing individualized care plans, behavioral interventions and crisis management are essential. Proficiency in various software tools utilized for effective management and administrative tasks, ensuring that documentation and compliance standards are met with precision. Additionally, problem‑solving abilities and a compassionate approach will allow you to address resident's needs while fostering a positive environment. The ideal candidate will possess a blend of operational knowledge, interpersonal skills, and a commitment to delivering excellence in care for adults in our facilities. Knowledge and skills required for the position are: Minimum of Associate Degree in Human Services or similar field. 3+ years of supervisory or leadership experience overseeing at least 15 direct reports Working with adults in assisted living and long term care Resume Shows Progressive Leadership Experience Excellent Decision Making Dependability, Trustworthiness and Adaptability Cultural Competency and Servant Leadership Proficient with Windows, Excel, SharePoint, Teams, Online Electronic Health Records, EMAR, EVV Reporting Ability to learn and navigate digital systems and applications Management of complex and dynamic schedules Critical Thinking Skills Self Directed

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