Junior Students Coordinator

Mate academy is an EdTech company helping anyone, anywhere build a successful career through learning. Our gamified, AI-powered platform helps people gain new skills and get ready for tech and non-tech roles – in IT and beyond. We’re growing fast in Ukraine, Poland, and Brazil . 6500+ of our graduates have landed jobs, including 150+ in Poland. In Poland, we currently offer 9 courses and continue to expand our portfolio. Now we are looking for a Student Coordinator to cooperate with our PL team, who will directly influence the success of the students' learning and employment process, changing their lives! Note: this role is open to candidates currently based in Poland only. What will you need to succeed: 1+ year of experience in Recruitment / Teaching or Tutoring / Project Management / Coordination/ HR / Customer Service Excellent communication skills (both written and verbal) and ability to explain complex things simply; The ability to learn quickly and be a team player who can also work independently; Proactive approach in resolving issues and improving processes, with the ability to handle repetitive tasks; Empathy for students and the ability to manage conflicts; Consistency and time management skills; General understanding of the IT market and readiness to learn basic technologies, tools, and approaches; English at Upper-Intermediate+ level and fluent Polish Your advantage will be: Desire to learn how technologies work ‘under the hood’ and study our basic courses (HTML/CSS, JS, SQL, Java, etc.); Desire to learn the best employment practices to help students find jobs. Your tasks will be to: Take care of students throughout their studying flow: onboard new students in chats and at weekly onboarding meetings, communicate and solve organizational problems that arise. Gather and analyze student feedback to suggest changes (and make them happen) to the product; Help prepare students for employment and accompany them on their journey: check homework (CV, LinkedIn, Cover Letter), conduct mock interviews, and work closely with the partnerships team by recommending them to help in securing the job Support processes in the courses (both existing and upcoming); Conduct webinars and public speeches (online); Work with Slack, the CRM system, the task manager, and basic analytics. Important: we communicate with our students and local team in Polish, but all internal documentation and meetings with the international team are conducted in English. What you will be working on in the first 3 months: Independently manage most student chats; Prevent students from requesting refunds within the first 14 days by offering support and a call when needed. Identify and report bugs mentioned by mentors and students, and know who to report them to. Your team - an incredible PL and international team of education enthusiasts who really care, which makes work an exciting adventure (PL team mates - your team lead and buddy Magda, coordinator Dorota, employment coordinator Michał) What you'll find when working at Mate: Your voice matters—you won’t just follow a plan, you’ll help make it A no-bullshit culture with 0% bureaucracy A team that shares knowledge and isn’t afraid to make mistakes The top EdTech product Competitive service fee, regular reviews, and B2B contract collaboration Paid sick leave & 22 working days of paid contract breaks Self-development days for continuous learning Financial support in medical emergencies Personal crisis leave, arranged individually $600 annual L&D budget for courses, conferences, mentoring, etc Mate аcademy course discounts: 50% for you and your immediate family during employment and for one year after; 20% for friends. English courses in groups of up to 4 people Apple equipment Recruitment process Test assignment Talent acquisition + Tech screen - 1-1,5 hour (team lead Magda and recruiter Taras) Final culture fit interview with Head of Flex Courses Anastasiia, Magda, and co-founder Anna - 1 hour Reference check; Offer. We will review your application form and, if it is relevant for this position, we will respond within 7 working days #J-18808-Ljbffr