Merchandising Service Associate - Plant Service Lead

Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications. Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time) Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary. Demonstrate sincere appreciation to customers. Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs. Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive. Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details. Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store. Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales. Assist with culling and pricing dead and distressed plants. Maintain a high level of communication and partnership with MSM and red vest associates. Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM. Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes. Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks. Ensure all displays are #J-18808-Ljbffr