Programs Coordinator

Job Description

Job Description

About us:

When you join the Arrowleaf team, you are committing to a meaningful career where your work will make a difference for your neighbors throughout Southern Illinois and strengthen our region as a whole. You’ll have a chance to build well-being not just for the people you work with, but for yourself as well, as you gain life-changing experiences, enjoy highly competitive benefits, and experience unmatched opportunities for advancement.

Mission: Arrowleaf’s mission is to help all Southern Illinoisans reach their full potential. We provide resources and opportunities that support individuals of all ages so they can thrive, make our communities more vibrant, and build economic prosperity that benefits everyone.

Vision:  We envision a Southern Illinois where all individuals are contributing to a community that is safe and vibrant for everyone.

Visit our website: myarrowleaf.org/employment to learn more about Arrowleaf

Job Title: Programs Coordinator 

Home Office: Anna, IL 

Area of Focus: Behavioral Health

Program(s): Behavioral Health - Outpatient Mental Health Programming helps individuals build life skills and well-being through behavioral health counseling, psychiatric care, and other care coordination and support services. Intensive Placement Stabilization (IPS) - IPS helps young people involved with the DCFS system (Department of Child and Family Services) build stability and reduce the number of foster placements and moves through mental health services. Mental Health Juvenile Justice (121) functions as a point of contact between the Illinois Juvenile Justice System, probation, schools, and the community. The program helps build these collaborative relationships to identify and obtain referrals of youth with or at risk for mental health concerns in Union County. 

Immediate Supervisor: Behavioral Health Director 

Supervises: Behavioral Health Case Managers, Juvenile Justice Program (121) counselors/ therapist, Intensive Placement stabilization (IPS) counselors, and School based counselors/ therapist.

Hours of Work: Full-time, 40 hours/week. Afterhours on-call rotation required.

FLSA Classification: Non-exempt

Programs Coordinator Minimum Qualifications: Master’s degree in human services or related field; previous supervisory experience is preferred; must be at least 21 years old and qualify as a Qualified Mental Health Professional (QMHP).

Programs Coordinator Skills & Knowledge: Employee must possess active listening, written and oral communication skills. Experience and understanding of crisis intervention, conflict resolution, problem solving, group facilitation, curriculum planning, teaching of basic living skills, counseling theory and practice, diagnosis/assessment of mental illness, case management process, use of area service systems and resources. Possess excellent word processing and computer skills. Employee has experience and good knowledge base of consultation practices, clinical record keeping, recovery support techniques, ability to work with individuals, groups, and families. Strong foundation of principles related to supervision philosophy, techniques and practices. Possess knowledge of Medicaid Administrative Rule 140, understanding of core services and program models, and CARF standards.

Programs Coordinator Special Requirements: Must be 21 years of age; maintains a valid driver’s license and vehicle liability insurance; maintain First Aid & CPR certification; must complete required registry clearances and criminal fingerprint background checks; travel to all agency sites when appropriate; schedules evening or weekend hours as necessary; participates in after hours and day call crisis rotation.

Programs Coordinator job duties include, but are not limited to:

• Intervenes and evaluates clients, establishes diagnosis as needed, and assists in development of individual treatment plans collaboratively with clients and QMHPs, defining goals, outcomes, and timeframes while monitoring client progress.

• Conducts crisis intervention to stabilize clients through short-term techniques and/or referral to additional services.

• Provides therapeutic interventions aimed at improving individual and family functioning.

• Ensures timely updates regarding client engagement and program participation are communicated to program leadership.

• Maintains networking and referral contacts internally and externally while assessing barriers to engagement, treatment, and discharge planning.

• Screens, assesses, and provides interventions for consumers exhibiting trauma-related symptoms.

• Follows agency policy and procedures for all reports or suspicions of abuse and neglect.

• Conducts client check-in calls during clinician or Case Manager transitions or as needed to ensure continuity of care and engagement.

• Maintains and updates community resource information to support referrals and service coordination.

• Supervises Case Managers, and therapist/counselors and oversee all related operational functions.

• Monitors service productivity and billing requirements among staff and participates in disciplinary processes when necessary.

• Provides regular individual and/or group supervision to direct reports and fosters a collaborative, team-based work environment aligned with agency mission and vision. 

• Oversee Behavioral Health Outpatient operational tracking tools and spreadsheets, including monitoring expiring IM+CANS assessments and coordinating scheduling with the Assistant Director and Intake staff to ensure timely completion. 

• Facilitates Coping Skills Training and other assigned program trainings as needed to support program and client needs. 

Programs Coordinator Benefit Package  

• Health, vision and dental insurance options available after 1st day of the month after 60 calendar days of employment

• Up to $50,000 life insurance policy

• 401(k) with company match for qualifying staff. 

• Voluntary Benefits (Critical Illness, Short-Term disability, Accident/Incident, Hospital Indemnity)

• Mileage reimbursement

• Up to 376 hours of paid time off just within your first year of employment! Includes 13 paid holidays, up to 40 hours personal time, 12 sick days, 40 hours bereavement leave, 12 vacation days (6 month probation period), and 8 hours volunteer paid time off per year.

• Paid advanced trainings and certification opportunities

• Free clinical supervision for licensure (LCSW, LCPC, CADC)

• Leadership & Advancement Opportunities

• Public Service Loan Forgiveness (PSLF) Eligible Employer