Account Manager - IT Services

Electrical Sales Corporation (ESC) is a trusted, family-owned technology solutions provider with more than 75 years of serving businesses across Louisiana and the Gulf Coast. At ESC, employees are part of a collaborative, people-first culture that values integrity, innovation, professional growth, and long-term relationships. The company is committed to supporting its team members through strong leadership, career development opportunities, and a workplace built on trust and teamwork. If you are looking to grow your career with a respected organization that values both its employees and customers, ESC offers a rewarding and impactful opportunity. Summary / Objective Electrical Sales Corporation (ESC) is seeking a relationship-driven and customer-focused professional to join our team as an Account Manager - IT Services. This is a hybrid role based in the Greater New Orleans area. In this role, you will serve as the primary point of contact for assigned clients, building strong, long-term relationships while delivering exceptional service, proactive support, and consistent communication. You will become a trusted partner to customers by understanding their business goals, technology environments, and service needs, while helping them maximize the value of ESC’s managed IT solutions and services. This is an important growth role at ESC. As the company continues expanding its managed IT, cybersecurity, voice, and technology services, the Account Manager - IT Services will help strengthen customer relationships, improve communication, and identify opportunities to better support existing clients. This is a strong fit for someone who enjoys being the steady point of contact customers trust, while also helping grow accounts through service, education, and smart follow-through. This role is ideal for someone with a service-oriented personality who genuinely enjoys helping clients succeed. The successful candidate will bring strong problem-solving abilities, excellent communication skills, and exceptional organization while managing multiple customer accounts in a fast-paced MSP environment. You will collaborate closely with internal teams, coordinate quotes and service requests, resolve issues professionally, and help ensure a seamless customer experience that drives long-term satisfaction and retention. Compensation $50,000–$60,000 base salary, depending on experience, plus uncapped commission. On-target earnings are expected to exceed $100,000. Paid time off (PTO) and paid holidays 100% employer-paid medical insurance for employees, with optional dependent and family coverage Optional dental, vision, disability, and life insurance plans Monthly cell phone allowance Essential Functions & Responsibilities Serve as the primary point of contact for assigned ESC clients, building strong, long-term customer relationships through proactive communication and exceptional service delivery. Develop a strong understanding of each client’s business operations, technology environment, and service needs to provide strategic account support. Identify opportunities to enhance customer outcomes through ESC’s managed IT services, technology solutions, and service offerings. Educate clients on ESC’s full portfolio of services and recommend solutions aligned with their business goals. Prepare, present, and manage quotes for services, projects, and technology solutions while coordinating internally to ensure timely execution. Maintain accurate customer records, account activity, project updates, renewals, and communication history within the CRM system. Partner closely with technical and operations teams to ensure client expectations are met and service delivery remains consistent and responsive. Resolve customer concerns professionally and efficiently, ensuring a positive client experience. Support the preparation and delivery of Quarterly Business Reviews (QBRs) and ongoing account planning initiatives. Manage multiple customer accounts simultaneously while maintaining a high level of organization, responsiveness, and attention to detail. Education, Experience & Qualifications Bachelor’s degree preferred; equivalent combination of relevant MSP experience and education will be considered. 3+ years of experience within a Managed Service Provider (MSP) environment strongly preferred. Previous experience in account management, client success, inside sales, or customer relationship management within the IT industry required. Strong understanding of managed IT services, service agreements, and technology solutions. Experience utilizing CRM systems to manage customer relationships, account activity, and service coordination. Proven ability to manage quoting processes, customer communications, and cross‑functional coordination effectively. Excellent verbal and written communication skills with a professional and customer‑focused approach. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Demonstrated problem‑solving skills with a relationship‑driven and service‑oriented mindset. Experience with ConnectWise and managed service renewals or upselling strategies preferred. Experience supporting SMB and mid‑market clients preferred. Must reside within 60 miles of New Orleans, Louisiana. Reliable transportation, valid driver’s license, and current auto insurance required. This is a hybrid position. In‑person attendance is required as needed for customer meetings and other business needs. Physical requirements include the ability to lift up to 25 pounds occasionally. May involve standing or walking for extended periods while some tasks may require bending, stooping, or reaching. Regular use of standard office equipment such as computers, phones, and various digital devices. Capacity to perform repetitive tasks; read, analyze, and interpret data; maintain visual attention and mental concentration for significant periods of time. Work Authorization Must be currently authorized to work in the United States for any employer. Disclaimer Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of all activities, functions, requirements, or responsibilities associated with this position. Responsibilities and activities may change at any time, with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between Electrical Sales Corporation and any of its employees. Electrical Sales Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, national origin, age, or disability. #J-18808-Ljbffr ESC - Electrical Sales Corporation