Customer Account Representative

Customer Account Representative

Family owned and operated for over 80 years, Pictsweet is a frozen vegetable producer with agricultural roots. We are currently seeking a Customer Account Representative to join our team at the corporate headquarters in Bells, TN. The Customer Account Representative supports and elevates our operations by processing customer orders, inquiries, and requests.

Benefits begin on first day of employment for Medical, Dental, Vision, HSA, & FSA

100% Company paid benefits include Group Life Insurance, Short-Term Disability, & Long-Term Disability Insurance

401k with Employer Match

Vacation days, sick leave, & ten paid holidays

Responsibilities

Receive, process, edit and monitor customer orders received via EDI, fax or phone.

Responsible for VMI - Analyze customer inventory and create replenishment orders in accordance with customer inventory and service guidelines.

Ensure highest possible service is maintained for our customers.

Solve customer service problems.

Communicate efficiently with appropriate company personnel, brokers, customers and distribution warehouses regarding customer service issues.

Consistently monitor customer requirements and focus on reducing exposure to deductions or penalties

Edit and mail invoices. Ensure timely processing of order corrections to expedite billing process.

Prepare, enter into system, and edit military delivery tickets to include breakdown of military and distributor invoices.

Maintain file on customer purchase orders and invoices.

Communicate outgoing orders to distribution warehouse and to brokers.

Qualifications

Bachelor's degree from an accredited institution, preferably in a business related field

Solid proficiency in Word & Excel

Strong analytical, organizational, & communication skills

Ability to handle multiple tasks in a fast-paced environment

The Pictsweet Company is an equal opportunity employer. M/F/V/H