Technical Courseware Developer

Role Description

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

The Product Adoption Content and Education (PACE) team develops and delivers the content our customers need to install, manage, and configure HPE Networking’s products and solutions. HPE Networking is all about powering connections and empowering change.

The Technical Writers on the PACE team strive for this goal daily by:

• Putting teamwork first.
• Being unafraid to fail.
• Remembering why our work is important.

We are looking for a curious Courseware Developer and Technical Writer to join our mighty team! In this role you’ll create customer-focused content, including comprehensive concepts, examples, tasks, reference information, and in-product guidance for HPE Networking’s cutting-edge cloud services, automation, and Network Management products. You’ll also have opportunities to lead technical documentation projects. The role requires the ability to grasp and translate complex technologies into easy-to-use content for our customers.

Responsibilities

• Design, develop, deliver, and maintain customer-facing, best-in-class user content.
• Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
• Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
• Analyze specifications and product descriptions and recommend the best documentation approach.
• Learn the customer experience through hands-on usage of our networking products.
• Follow established style and process guidelines to provide consistency and completeness.
• Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.

Qualifications

• Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
• 5+ years of experience producing technical content.
• BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
• Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
• Ability to research complex technical concepts (independently and collaboratively).
• Familiarity with XML authoring, content management, and courseware development tools.
• Strong problem-solving skills; ability to make progress with less-than-complete information.
• Excellent communication and collaboration skills.
• Ability to utilize AI tools to scale the creation of content, retaining high quality output.

Preferred Qualifications

• Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
• Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
• Familiarity with DITA/XML authoring principles and content management concepts.
• Familiarity with Markdown and MS PowerPoint for authoring content.
• Experience leading technical documentation efforts with multiple writers.
• Familiarity with program management methodologies and systems such as Agile and JIRA.
• Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
• Have industry network certifications.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
• Personal & Professional Development: Specific programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: We celebrate individual uniqueness and have the flexibility to manage our work and personal needs.

Salary Information

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

• United States of America: Annual Salary USD 92,700 - 187,500 in California & New York
• 81,500 - 187,500 in Florida & Texas & Washington

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.