Accounts Receivable Supervisor

Welcome to Love’s! The Credit Services department is seeking an experienced Accounts Receivable (AR) Supervisor to lead enterprise-wide card AR and reconciliation operations across all Love’s business lines. This role ensures the accurate, timely processing and validation of a wide range of payment types, including credit and debit cards, fleet cards, prepaid, mobile, and cardless tenders. The supervisor will drive strategic process improvements, foster cross‑functional collaboration, and ensure regulatory and internal compliance to minimize payment‑related risk and protect financial integrity. This position also supports the merchandise rebate function by ensuring accurate recognition, invoicing, and timely clearing of settled funds. Job Functions: Leadership & Team Management Lead, mentor, and develop the Card AR and Reconciliation teams to achieve operational excellence. Set team goals, track progress, and provide continuous feedback and training. Strategic Payment Partnerships and Leadership Establish, maintain and help manage partnerships with payment processors, technology providers, and brands. Work as an established point of contact for all reconciliation, validation and adjustment inquiries as they affect Love’s receivable position. Ensure reconciliation priorities align with various business needs, limiting payment liabilities. Engage as a Payments representative on various engagements and projects across the entire enterprise. Accounts Receivable Card Processing Oversee processing, posting, and reconciliation of all card payment transactions, ensuring timely and accurate reporting. Manage reconciliation and AR reporting processes for all card transactions, including credit card/fleet card/check payments, refunds, chargebacks, and adjustments. Collaborate with various internal teams to ensure processing setups for payment initiatives across all brands and verticals. Work closely with accounting and finance teams to ensure accuracy in month‑end and year‑end AR balances. Card Reconciliation Oversee the transactional card reconciliation process across all Love’s verticals including, but not limited to, Love’s Retail, QSR, Hospitality, RV, Maintenance, and Alternative Energy lines of business. Reconcile all cards including but not limited to Consumer Credit/Debit cards, Prepaid, Fleet Cards, Fleet Checks, Cardless, and mobile initiated transactions accepted. Conduct periodic reviews to ensure that coding and adjustments needed are accurate and that any changes to business process are correctly trained and integrated into the reconciliation process. Merchandising Rebate Accounting Oversee the tracking, recording, and reconciliation of merchandising rebates to ensure they are accurately reflected in financial statements. Work with merchandising teams to ensure timely collection and accounting of rebates, resolving discrepancies and ensuring compliance with vendor agreements. Process Improvement Identify and implement opportunities to streamline card AR, reconciliation, and rebate accounting processes. Collaborate with various IT teams to enhance system functionality and support automation initiatives, ensuring efficiency in transaction processing. Continuously analyze metrics in all areas to identify trends and implement improvements. Data Analysis & Reporting Generate reports on card AR, reconciliation, and rebate accounting activity, delivering insights to inform strategic decisions. Create and manage extracts that feed downstream processes around collections, recoveries, adjustments for all lines of business across all payment modalities. Track and report on KPIs across all functions, using data to make informed recommendations for process and team improvement. Maintain organized documentation to support compliance, audit, and performance reviews. Other Items Assigned as Needed Experience and Qualifications: Bachelor’s degree in accounting, finance, analytics, or related discipline required. CPA preferred. 3 - 5 years of related experience. Supervisory experience preferred. Experience in card reconciliation. Experience in the consumer card processing industry preferred. Skills: Hard skills: Knowledge of Microsoft Office; in-depth knowledge of consumer card acceptance, processing, and settlement; ability to analyze large volumes of complex transactions. Soft skills: Excellent verbal and written communication skills. Typical Physical Demands: Requires prolonged sitting, some bending and stooping. Occasional lifting up to 25 pounds. Manual dexterity sufficient to operate a computer keyboard and calculator. Requires normal range of hearing and vision. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. EOE-Protected Veterans/Disability #J-18808-Ljbffr Love's Travel Stops & Country Stores