Loss Prevention Manager

Job Description

Job Description

The Loss Prevention Manager is responsible for overseeing the hotel’s loss prevention and security programs, including the prevention of theft, fraud, and vandalism. This position ensures the safety of guests, staff, and hotel property by implementing and enforcing security policies and procedures, investigating incidents, and working with local law enforcement as necessary.

HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE

• Oversee day-to-day security operations, ensuring the safety and security of hotel guests, staff, and property.
• Investigate incidents of theft, fraud, or other illegal activities, compiling reports and working with law enforcement as required.
• Use and monitor surveillance systems, including CCTV cameras, alarms, and other security equipment to detect and respond to suspicious activity.
• Develop and implement strategies to reduce the risk of loss or theft, including staff training, security audits, and emergency response procedures.
• Train hotel staff on loss prevention practices, proper handling of cash, safe use of security systems, and emergency protocols.
• Provide excellent customer service, ensuring that guest concerns related to security and safety are addressed promptly.
• Ensure compliance with local laws, regulations, and company policies related to security and loss prevention. Prepare and submit regular reports on security issues and actions taken.
• Conduct risk assessments of hotel property and operations, recommending improvements and enhancements to security measures.
• Lead emergency response initiatives for incidents such as theft, fire, or natural disasters, ensuring that the hotel is equipped to handle such situations.
• Other duties assigned.

ACADEMIC BACKGROUND

• Prior experience in loss prevention, security management, or a related field, preferably in the hospitality industry.
• Knowledge of security systems and surveillance equipment.
• Strong problem-solving, analytical, and investigative skills.
• Ability to stay calm and make sound decisions in emergency situations.
• Strong communication skills, both written and verbal.
• Basic understanding of legal principles related to loss prevention and security in the hospitality industry.
• Certification in security or law enforcement (e.g., Certified Protection Professional) is a plus.

Benefits

• Medical, dental, and vision (HSA available)
• Company-paid disability & life insurance
• Employee Assistance Program
• Supplemental benefits
• 401(k) with match
• Employee discounts
• Paid vacation & sick time