Senior Operations Manager

Job Description

Summary: Oversee, manage, and supervise company's transportation operation ensuring service meets or exceeds clients' (FedEx Ground) expectation. Supervise managers and all drivers for the assigned terminal.


Essential Duties and Responsibilities:

• Promote sustainable behavior change focused on safe practices
• Manage the day to day company operations for one designated terminal
• Proficient in DRO, Ground Cloud, and payroll software systems
• Monitor and manage operational costs
• Establish productivity goals
• Implement and enforce employee handbook and company's policies and procedures • Knowledge and understanding of contractual obligations and expectations
• Document performance issues, safety issues, etc.
• Able to anticipate personnel needs and schedule accordingly
• Train managers to serve as back-up
• Create and maintain work schedules for all drivers
• Interview driver candidates
• Serve as point of contact for all personnel issues/questions
• Serve as replacement/overflow driver when critical
• Serve as backup to other managers when needed
• Possess excellent oral and written communication skills.
• Communicate with supervisor all significant issues, recommendations, and decisions
• Comply with government rules and regulations related to transportation, labor issues, safety requirements, and environment issue.

Supervisory Responsibilities:

• Make personnel decisions regarding compensation, promotions, discipline, and termination of subordinates in accordance with company policies
• Conduct performance reviews in timely manner

Qualifications and Education Requirements: Minimum of 6 months FedEx Ground driving experience; able to multi-task; solid time management skills; goal oriented; adaptable to change; excellent communication skills; high ethical standards; good interpersonal skills; ability to make decisions; excellent organization skills.


Preferred Skills: Supervisory experience


ADA Requirements: Able to push, pull, and/or lift 150 pounds; stoop, reach, stand, walk, grasp, feel, talk, hear, and see


Environmental Hazards: Exposure to loud noises and fumes/vapors/odors


KTB Transport, Inc. is an equal opportunity employer. KTB Transport, Inc. strives to provide a safe environment for its employees and customers. Offers of employment are contingent upon the successful completion of a drug screen and background check. The type of background check can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, and/or financial history.