Marketing Ambassador

Overview We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Responsibilities As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES Assists in the set‑up, execution and breakdown of all on‑site and off‑site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals. Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner. Responsible for adhering to established policies and procedures for each promotion. Issues appropriate prizes to guests. Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events. Maintains a detailed knowledge of all promotions and special events in order to effectively explain policies and procedures to customers. Introduces the PENN Play cards to new players and replaces lost cards for our guests. Accurately enters new customer accounts and makes updates to accounts when necessary. Promotes Rewards program and meets monthly goals set. Promotes Rewards App and encourages guest to download. Builds relationships with customers to drive Rewards sign‑ups along with email capture. Ensures initial customer contact is courteous, informative, and thorough. Displays friendly, positive demeanor while collecting information to grow the Rewards database. Provide support and troubleshoot guest concerns with our marketing technology (app, offers, kiosks, etc.). Keeps guest information secure and verifies accuracy. Provides customers with accurate information about the Rewards program and property as well as entertainment offered. Perform other duties as assigned to support the efficient operation of the department. Working Conditions / Essential Functions Ability to use all equipment associated with the position, including player‑tracking system, Microsoft applications and internal systems. Due to the nature of the casino and hospitality industry, team members will be required to work varying schedules to reflect the business needs of the property including holidays and weekends. This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. Conform to all Louisiana Gaming Regulations and company policies if applicable. Ability to effectively and efficiently move around all work areas. Flexible to work varying shifts and time schedules. This position operates in a working environment that is subject to varying levels of crowds, and noise, the severity of which depends upon customer volume. Requirements Conform to all Louisiana Gaming Regulations and company policies if applicable. Must possess excellent customer service and problem solving skills. Must be familiar with marketing and advertising concepts. The ideal candidate must have the ability to multi‑task, be extremely organized, detail oriented, able to handle deadlines, prioritize, be self‑motivated and have a creative eye. Ability to read and interpret documents and procedure manuals. Ability to speak effectively before groups of customers or employees. High school diploma or equivalent. Must be age 21 or older. #J-18808-Ljbffr