Supervisor, Specialty Pharmacy Services

Responsibilities Responsible for the direct daily supervision of pharmacy service representatives (PSRs) Provide proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network Guidance and direction to staff Direct daily workflow, schedule preparation and management Ensure adherence to standard operating procedures Interviewing/hiring process, staff training, and performance monitoring Conduct audits, review metrics, and prepare scorecards Requirements 1+ years of leadership experience in supervising a team in a customer service environment 3+ years of customer service experience Knowledge of healthcare industry Knowledge of call center operations Knowledge of Verint, CMS, call recording systems, Workday High school diploma or General Equivalent Development (GED) preferred Bachelor degree preferred Core Competencies Demonstrates strong leadership in supervising pharmacy service representatives, ensuring compliance with standard operating procedures, and managing daily workflows. Proficient in customer service operations within the healthcare industry, with a focus on performance monitoring and staff training. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement