Intake Coordinator

PACE Place provides coordinated medical and social services to elders who want to remain in their home but need support to do so. PACE Place provides Medical, Rehabilitation, In-Home Assistance, Transportation, Social Work, and Day Center services for patients in our care.

Position Summary
The PACE Intake Coordinator supports the enrollment of prospective participants into the PACE (Program of All-Inclusive Care for the Elderly) program by conducting assessments, facilitating eligibility determination, and coordinating intake activities. Serving as a liaison among participants, families, the Enrollment Team, and the Interdisciplinary Team (IDT), the Intake Coordinator provides referrals, promotes PACE services in the community, and ensures compliance with program regulations and timelines.
Essential Functions

• Conduct intake assessments in various settings including homes, hospitals, and nursing facilities.
• Educate prospective participants and caregivers on PACE eligibility and program services.
• Input and track referral and intake data using electronic health records (EHR) and tracking systems.
• Facilitate the Medicaid application process and ensure submission of enrollment documentation by required deadlines.
• Participate in IDT meetings to present and clarify intake findings for enrollment consideration.
• Maintain accurate and timely written records of assessments and intake activities.
• Collaborate with marketing and enrollment teams for community engagement and promotional efforts.
• Build and maintain relationships with key community referral sources.
• Collect and prepare data for required state and federal reporting.
• Evaluate and recommend improvements to intake and assessment procedures.
• Ensure adherence to privacy, infection control, OSHA safety guidelines, and quality improvement initiatives.
• Attend required staff meetings, training sessions, and participate in ongoing professional development.
• Perform other duties as assigned.

Qualifications Knowledge and Critical Skills

• Understanding of physical, psychosocial, behavioral, and family needs of older adults.
• Knowledge of community health, social service systems, aging networks, and funding sources (e.g., Medicaid, Medicare).
• Familiarity with PACE philosophy, eligibility criteria, and denial processes.
• Effective verbal and written communication, presentation, and organizational skills.
• Ability to work independently, manage time, and coordinate multiple activities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Skill in building collaborative relationships with participants, families, and agencies.

Experience

• Two (2) years of experience in PACE, home health, skilled nursing, hospice, or community health preferred.
• Minimum of one (1) year working with frail or elderly populations; otherwise, appropriate training required upon hire.
• Must meet PACE organization's competency standards before working independently.

License / Certification

• No specific license required unless applicable to clinical credentials (e.g., RN).
• Must meet applicable certification and training requirements as established by the PACE organization.

Education

• Associate's degree in Nursing (RN) or Bachelor's degree in Social Work preferred.
• Training or education in geriatrics preferred.

Other Requirements

• Medical clearance for communicable diseases and current immunizations required prior to participant contact.
• Compliance with all state/federal regulations related to intake and grievance processes.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

ADA Statement / Disclaimer

PACE Place is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at View email address on click.appcast.io.

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with PACE Partners of Northeast Florida may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here:

Equal Opportunity Employer