Talent Director

Position Summary

The Talent Director is responsible for creating a culture of excellence through onboarding, training, coaching, and leadership development. This leader ensures every Team Member, Trainer, Team Leader, and Director has the tools, knowledge, and support needed to thrive.

The Talent Director serves as the champion of people growth, leadership development, and operational consistency while helping Chick-fil-A Portland achieve its vision, mission, and business goals.

Responsibilities

VISION

• Champion Chick-fil-A Portland's vision, mission, and values.
• Ensure all training systems reinforce our culture and expectations.
• Lead by example and serve as an ambassador of the Chick-fil-A brand.
• Help team members understand how their role contributes to the restaurant's purpose and goals.

PEOPLE DEVELOPMENT

Team Member Experience

• Own the onboarding process for all new hires.
• Ensure every new Team Member completes a structured training plan.
• Conduct new hire check-ins at 7, 30, and 90 days.
• Partner with Directors to improve retention and engagement.

Trainer Development

• Recruit, certify, and coach Trainers.
• Lead monthly Trainer development meetings.
• Conduct Trainer observations and provide coaching.
• Ensure training standards remain consistent across all dayparts.

Leadership Development

• Identify future leaders and create development plans.
• Maintain leadership pipeline and succession planning.
• Coordinate leadership classes, workshops, and growth opportunities.
• Partner with Directors and the Operator to develop Team Leaders and Directors.

TRAINING SYSTEMS

• Maintain all training pathways and certification materials.
• Ensure training plans are updated and aligned with operational standards.
• Monitor completion of certifications and development milestones.
• Conduct regular training audits.
• Create systems that improve training efficiency and accountability.

OPERATIONAL EXCELLENCE

• Partner with Director of Operations to identify performance gaps.
• Develop training solutions that improve:
• Speed of Service
• Accuracy
• Taste of Food
• Food Safety
• Hospitality
• Productivity
• Support implementation of new procedures and initiatives.
• Ensure all food safety and quality expectations are incorporated into training programs.

CULTURE & ENGAGEMENT

• Foster a culture of coaching, accountability, and recognition.
• Celebrate milestones and achievements.
• Help create a welcoming environment where team members feel known, valued, and developed.
• Support retention initiatives and team member engagement efforts.

Success Metrics

People

• 90-Day Retention Rate
• Overall Team Member Retention
• Internal Promotion Rate
• Leadership Bench Strength
• Team Member Engagement Scores

Training

• Onboarding Completion Rate
• Certification Completion Rate
• Trainer Effectiveness
• Training Audit Scores

Operations

• Reduction in Training-Related Errors
• Food Safety Compliance
• Operational Evaluation Scores
• Guest Experience Metrics

Who Thrives In This Role

• Passionate about developing people.
• Strong communicator and coach.
• Organized and systems-oriented.
• Able to influence others without relying on authority.
• Comfortable providing feedback and holding others accountable.
• Believes that the best way to grow the business is by growing people.

Benefits

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant.
• Paid Time Off - (full time only). At the completion of your first year with Chick-fil-A you will be eligible for PTO averaging your hours throughout the year up to 40 hours.
• Health Insurance
• 401 K - (full time only): You will be eligible to contribute towards a 401k account after one year of service. Match contributions are available upon eligibility.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.