Mortgage Telesales Loan Officer, USCC (US)

Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $24.00 - $36.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business Personal & Commercial Banking Job Description Mortgage Telesales Loan Officers are specialized Lending Officers who consult with both current and new-to-bank Customers about current and future lending needs. Through a mix of inbound and outbound phone calls, this job delivers Legendary Customer Service by engaging Customers over the phone to gather information about their unique financial situations, needs, and objectives. This role works in a Contact Center team environment, accountable for achieving both individual and team objectives. This job promotes strong and lasting Customer relationships by delivering a Legendary Customer Experience through ongoing communication and assisting Customers with meeting their financial goals. Depth & Scope: Provides sound advice at every Customer interaction, contributing to a Legendary Customer Experience Prospects and develops understanding of other financial objectives, assesses Customer information and suggests appropriate product and service solutions based on Customer needs Ensures Customers understand the value and benefits of suggested alternatives and closes sales Meets the needs of Customers by offering advice based on their total financial situation and possessing a thorough knowledge of Customer life cycle needs Plans and executes relationship building activities Ensures Customer problems are handled appropriately, escalating issues when necessary Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers' specific needs Reviews and communicates terms of residential mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns Takes ownership of Customer concerns and resolves Customer issues at first point of contact Ensures necessary due diligence is taken to support the accuracy of all Customer transactions Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce Must be proficient supporting outbound dialing efforts, digital engagement, and effective pipeline management Sells and originates residential mortgage loans Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals Ensures Legendary Customer Experience with ongoing communication throughout the entire loan process Possesses an entrepreneurial spirit, thrives in a fast paced dynamic sales/service environment Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals and other key performance targets including conversion and pull thru targets Contributes to the Contact Centerobjective for Operational Excellence by adhering to Credit, Compliance, audit, average handle time, adherence and all non-phone activities Identifies opportunities for referrals to other lines of business Knowledgeable of and complies with Bank and industry codes of conduct and regulations Must maintain an active FHA Certification and NMLS licensing Responsibilities Provides sound advice at every Customer interaction, contributing to a Legendary Customer Experience Prospects and develops understanding of other financial objectives, assesses Customer information and suggests appropriate product and service solutions based on Customer needs Ensures Customers understand the value and benefits of suggested alternatives and closes sales Meets the needs of Customers by offering advice based on their total financial situation and possessing a thorough knowledge of Customer life cycle needs Plans and executes relationship building activities Ensures Customer problems are handled appropriately, escalating issues when necessary Possesses expert knowledge of TD products and services, and sound knowledge of products offered by other bank partners Possesses comprehensive knowledge of the entire footprint, competitive offers, and economic trends Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers' specific needs Reviews and communicates terms of residential mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns Takes ownership of Customer concerns and resolves Customer issues at first point of contact Ensures necessary due diligence is taken to support the accuracy of all Customer transactions Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce Must be proficient supporting outbound dialing efforts, digital engagement, and effective pipeline management Sells and originates residential mortgage loans Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals Ensures Legendary Customer Experience with ongoing communication throughout the entire loan process Possesses an entrepreneurial spirit, thrives in a fast paced dynamic sales/service environment Contributes toward the achievement of Contact Centerbusiness objectives by meeting or exceeding individual sales goals and other key performance targets including conversion and pull thru targets Contributes to the Contact Centerobjective for Operational Excellence by adhering to Credit, Compliance, audit, average handle time, adherence and all non-phone activities Identifies opportunities for referrals to other lines of business Knowledgeable of and complies with Bank and industry codes of conduct and regulations Must maintain an active FHA Certification and NMLS licensing Education & Experience High School diploma or equivalent experience required 1+ years of related experience required Demonstrated sales ability including knowledge of TD Bank’s products and services Excellent organizational, interpersonal, and verbal communication skills required Ability to work in a fast paced, challenging work environment Exercises high degree of judgment during service interactions Excellent problem solving and time management skills Ability to work both independently and collaboratively Highly developed customer service skills Cross-trained on multiple Contact Center specialty skill sets preferred Customer service/Contact Center as well as previous lending experience preferred Sound knowledge of mortgage and consumer lending, products, policies and procedures and of basic automated underwriting systems Knowledge of mortgage laws and regulations required, including but not limited to Home Mortgage Disclosure Act(HMDA), Safe & Fair Enforcement for Mortgage Lending Act (SAFE), Real Estate Settlement Procedures Act (RESPA), and Truth in Lending Act (TILA) Knowledge of state and federal agency mortgage loan guidelines and regulations Organized and detail oriented. Flexible and must be able to adapt to quickly changing priorities Ability to maintain confidentiality of sensitive information Strong product and sales knowledge required on a wide range of product and servicing offering: Credit Card, Mortgage, Home Equity Lending, Unsecured Credit Products, Loans, Checking and Savings Products, Debit Card Advance, Online/Mobile Banking services, Identified opportunities for Money-In and Wealth referrals Ability to use current and learn new technology applications OCC Language This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36 Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007 Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position. Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Occasional Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating and focusing for long periods of time – Continuous Responding to time sensitive information and data interpretation - Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing, typing, communicating and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr TD Bank, N.A.