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Customer Quality and CAPA Engineer (Automotive)

Mergon Moulded Plastics

Job Description

Job Description

Is this you?

  • Do you excel at turning NCRs into lasting corrective and preventive actions?
  • Are you fluent in APQP and the Core Tools—and confident building complete PPAPs?
  • Can you translate customer-specific requirements into shop-floor reality?
  • Do audits energize you because they validate a high-performing QMS?
Your impact
  • Guard the Quality Management System so it remains compliant with IATF 16949:2016 and relevant regulations.
  • Lead investigations of production issues with QC Technicians; confirm containment, root cause, and effective CAPA.
  • Drive nonconformance (NCR) and CAPA activities to verified closure and sustained effectiveness.
  • Act as the primary Quality liaison to customers, ensuring their specific requirements are understood and met.
  • Participate in internal and external audits; prepare, present, and respond to findings.
  • Train quality and production personnel on product requirements and standards.
  • Support APQP for launches, including PPAP development, submission, and safe launch execution.
What you’ll need to succeed
  • 4+ years of product quality experience with direct QMS compliance responsibility.
  • Demonstrated expertise in APQP, Core Tools, and PPAP creation.
  • Strong command of inspection methods and measurement tools.
  • Exposure to blow molding, injection molding, and assembly processes (a plus).
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Analytical and computational strength; adept with problem-solving methodologies.
  • Clear and persuasive communicator, written and verbal.
  • Innovative thinker with sound decision-making.
Your toolbox
  • GD&T
  • Continuous Improvement, Kaizen
  • Troubleshooting
  • MSA
  • SPC
  • PFMEA
  • 5 Why
  • APQP
  • SOPs
  • Quality Control and Field Measurements
  • PPAP process experience
What success looks like in 6–12 months
  • Zero late PPAPs and robust safe launch plans for new programs.
  • Closed-loop CAPAs with measurable risk reduction.
  • Positive customer feedback as the trusted Quality point of contact.
  • Audit readiness demonstrated through clean findings and sustained compliance.
Vacancy posted 2 days ago
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